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The systems administrator will manage and support a VDI Thin Client network across both classified and non-classified environments. This role requires advanced technical expertise in VMware, VOIP phones, Microsoft Teams, and Windows Server systems. The candidate must demonstrate strong leadership, problem-solving skills, and the ability to work effectively with senior leaders in a dynamic Joint Operations Center.
Job Responsibility:
Provide technical support and administration for VDI Thin Client networks
Configure, provision, and optimize VDI Thin Client systems, integrating them with storage and networking solutions
Deploy and troubleshoot software applications and security patches specific to VDI Thin Client environments
Maintain VDI Thin Client systems in a fully operational state through monitoring, alerting, troubleshooting, and performing repair and restoration activities
Assist end users with VDI Thin Client-related issues
Manage system security and access controls, ensuring compliance with relevant standards and policies
Provide input to and maintain Standard Operating Procedures (SOPs) related to VDI Thin Client networks, and document service workflows, system configurations, and routine tasks
Perform periodic reporting on VDI Thin Client system status
Provide technical support and administration for VOIP phones
Administer and support Microsoft Teams
Support senior leaders by demonstrating strong technical skills and professionalism to ensure seamless IT operations
Requirements:
Valid security certification in ACTIVE status
U.S. Citizenship
Current DoD Top Secret clearance day one and prior to entry on duty, with ability to pass an SSBI background investigation to up-scope clearance to Top Secret/SCI
2-4 years of Tier 3 System or Network Administrator experience, with a focus on supporting VDI networks for both classified and non-classified environments
Experience with Windows 11
Experience with Windows Server 2016/2019
Experience with Active Directory
Experience with McAfee products
Experience with VDI Thin Client networks
Experience with VOIP phones
Experience with OneDrive
Experience with Microsoft Teams
Proven experience in applying and documenting DISA’s Security Technical Implementation Guides (STIGs)
Extensive experience with VMware, including installation, configuration, and management of virtualized environments
Strong skills in managing and configuring Active Directory and Group Policy Objects
Experience working with SCCM for deploying software, managing updates, and ensuring compliance across the network
Proficiency in managing SANs, including configuration, provisioning, and maintenance
Ability to gain IMO Level 4 access from the NEC (Network Enterprise Center)
Strong self-motivation and ability to stay focused
Excellent communication skills, outstanding customer service, team building, and consensus-building abilities
Ability to organize and plan work independently or collaboratively in a rapidly changing environment
Responsible for handling after-hours on-call support as necessary
Analytical mindset with attention to detail, accuracy, and consistent follow-through
Ability to exercise discretion and independent judgment when handling situational occurrences
Ability to provide technical support across secure and non-secure networks
Proven ability to work with senior leaders in a Joint Operations Center
Excellent written and oral communication skills
Nice to have:
Bachelor's degree in Computer Science, Information Technology, or a related field
One or more of the following CISCO certifications in ACTIVE status: CISCO Certified Network Associate (CCNA), CISCO Certified Network Professional (CCNP)
6 - 8 years of Network Engineering experience
What we offer:
401(k) with a 3% employer match
paid time off
paid holidays
FSA spending
dental
vision
health insurance
company-sponsored AD&D
life insurance
may also be eligible for a bonus and/or other incentives