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We are working with a client based in Metro Atlanta seeking a mid-level Systems Administrator / Help Desk Engineer to provide hands-on technical support across end-user systems and core IT infrastructure. This role is well-suited for a technically capable, customer-focused detail oriented who has moved beyond entry-level help desk work and is ready to take ownership of troubleshooting, system support, and day-to-day IT operations.
Job Responsibility:
Provide Level 2 support and act as an escalation point for complex end-user issues involving hardware, software, and connectivity
Support and administer Windows desktops and laptops in a corporate environment
Manage user accounts, access, and permissions within Active Directory and Group Policy
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Troubleshoot network connectivity issues (LAN/WAN, VPN, DNS, DHCP) and work with senior staff as needed
Assist with system updates, patching, device deployments, and endpoint security initiatives
Maintain and update IT documentation, knowledge base articles, and support procedures
Collaborate with internal teams and vendors on infrastructure improvements and technology projects
Deliver timely, detail oriented support to both on-site and remote users
Requirements:
3–5 years of experience in a Help Desk, Desktop Support, or Systems Administration role
Strong hands-on experience with Windows OS, Active Directory, and Microsoft 365
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience working with ticketing systems and IT service management processes
Ability to troubleshoot issues independently and escalate appropriately when needed
Strong communication skills and a customer-service mindset
Experience in a corporate IT environment preferred