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The Systems Administrator is responsible for maintaining servers, computer systems, hardware & software, and other peripherals of the clients. The Administrator ensures that the client’s infrastructure is running smoothly and provides technical support and advice to computer users by answering calls and/or emails. The Administrator also assists in implementation and maintenance of Brite internal systems and software.
Job Responsibility:
Project Deployment – work with assigned project leads, complete assigned tasks within defined scope and timeline to ensure the successful deployment of IT projects for our clients
Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary – coordinate and communicate with respective parties
Manage and maintain Brite internal tools as assigned
Serve as an escalation point for trouble tickets on the Support Desk
Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
Work closely with customer onboardings for various tasks using BriteStar tools
Implement client solutions on an individual basis and as part of a team
Develop, maintain, and document installation and configuration procedures
Proactive maintenance of customers’ network environments
Develop subject matter expertise to ensure efficiency in tools
expected to contribute to peer training activities
Requirements:
Bachelor’s Degree in Computer Science, Management Information Systems, or related field OR 3 years of experience working in a related field
Knowledge in troubleshooting and resolving workstation-based software issues with Microsoft Windows 7, 8, 10, and 11, including Microsoft Office 2021, 2024, and Apps for Business / Enterprise
Knowledge in configuring and troubleshooting Microsoft online services, including Microsoft Azure, M365, Entra ID, and Exchange Online
Strong hardware repair and troubleshooting skills with PC, desktops, and laptops
Ability to support and troubleshoot server-based software issues with Microsoft Windows Server 2003 and newer, including Active Directory
Experience managing hypervisor technologies such as VMWare and Hyper-V
Knowledge and experience with major EDR solutions and enterprise class backup solutions
Phone etiquette
Ability to troubleshoot and address a variety of technical issues
Customer service skills
Excellent listening skills
Exceptional verbal and written communication skills
Self-directed, results focused, and detail oriented
Nice to have:
CompTIA A+, Security+, Network+, and Microsoft Associate/Expert certifications are preferred