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This role is vital to ensuring smooth IT operations, supporting end-users, and maintaining system functionality across various platforms. You will play a key role in providing technical support, managing systems, and collaborating with cross-functional teams to uphold operational excellence.
Job Responsibility:
Act as the primary point of contact for IT support, addressing desktop, hardware, mobile device, and application issues with advanced troubleshooting
Provide tailored IT assistance to senior leadership and executives, ensuring high levels of discretion and professionalism
Facilitate onboarding and offboarding processes, deliver user training, and offer guidance on IT systems and tools
Support and maintain audio/visual technologies for meetings and conference rooms, including platforms like Microsoft Teams and Zoom
Deploy, configure, and maintain end-user devices such as desktops, laptops, mobile devices, and printers, ensuring compliance with security standards
Administer user accounts, mailboxes, licenses, and permissions through Microsoft 365 and Entra ID
Manage shared folder permissions and file system access controls to ensure proper data governance
Monitor endpoint performance, apply patches, and address security compliance issues in line with organizational policies
Document system configurations, procedures, and operational standards to maintain accurate records
Collaborate with vendors and service providers for escalations, licensing, and hardware repairs
Requirements:
At least 5 years of IT experience, with 2–3 years in systems administration or advanced help desk roles
Proficiency in Windows 11, Microsoft Office 365, and network infrastructure
Hands-on experience with Microsoft Intune, Entra ID, and Exchange Online
Familiarity with audio/visual technologies and platforms like Microsoft Teams and Zoom
Strong communication skills and the ability to deliver high-quality service in a detail-oriented environment
Knowledge of virtualized environments and cloud technologies, preferably Azure
Experience working within structured support frameworks and change management practices
Analytical mindset with a focus on identifying service gaps and driving continuous improvements