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This role focuses on delivering Tier 1 IT support while managing and maintaining the organization's information systems and infrastructure. The position requires a proactive approach to troubleshooting, system security, and compliance with federal cybersecurity standards.
Job Responsibility:
Resolve Tier 1 IT support requests, including hardware, software, and connectivity issues
Deploy, configure, and maintain client and server hardware and software systems
Coordinate with vendors to obtain quotes and procure IT solutions
Identify and address software and system vulnerabilities to enhance security
Act as a liaison between staff and external service providers for system maintenance
Administer and support environments running Windows Server, Windows Client operating systems, and Linux systems
Perform network administration tasks, including managing subnets, protocols, and firewall configurations
Maintain and support common client and server hardware platforms
Develop and implement IT policies and procedures to uphold information security standards
Document configurations, troubleshooting steps, and procedures for future reference
Requirements:
Bachelor's degree in Computer Systems, Information Technology, or a related field OR a current industry certification (e.g., A+, Security+, Linux, Network+, Azure)
Must be a U.S. citizen and able to pass a background security investigation
Proficiency in Windows Server and Client operating systems
Familiarity with Linux systems and general networking concepts
Experience in router and firewall configurations
Knowledge of common client and server hardware platforms
Strong documentation and communication skills
Ability to manage multiple tasks in a dynamic environment
What we offer:
medical, vision, dental, and life and disability insurance