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We are looking for a skilled Systems Administrator to join our team in Warrendale, Pennsylvania. In this role, you will manage and support the organization's IT infrastructure, ensuring seamless operations and robust security. The ideal candidate will thrive in a dynamic environment, addressing technical challenges while collaborating with teams to optimize system performance.
Job Responsibility:
Deliver technical support to end-users for hardware, software, and network-related issues
Diagnose and resolve issues with workstations, printers, mobile devices, and other peripherals
Manage user accounts, permissions, and access controls within systems like Active Directory and Office 365
Respond to service requests with efficiency, ensuring clear communication and timely resolutions
Conduct routine maintenance and troubleshooting of network environments to enhance connectivity and security
Oversee server operations, including updates, monitoring, and backup management
Configure and maintain virtual environments using VMware hypervisors, ensuring optimal functionality
Collaborate with IT teams to strengthen cybersecurity measures and improve system performance
Install, update, and configure operating systems and software applications
Maintain detailed documentation of troubleshooting procedures and contribute to a comprehensive knowledge base
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience
At least 2 years of experience providing technical support and helpdesk services
Proficiency in Windows operating systems, Android, iOS, Office 365, and basic networking concepts
Hands-on experience with Active Directory, virtualization tools, and ticketing systems
Strong background in server management, network troubleshooting, and VMware administration
Exceptional communication skills paired with analytical problem-solving abilities
Proven ability to prioritize tasks, manage workloads, and work independently
Nice to have:
Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or VMware certifications are highly desirable