Systems Administrator Job at GlobalEdge Technologies (Cleveland)

Job Description

Seeking Systems Administrator (IT Support Analyst) for a full-time position with benefits. The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Company's policies and procedures with minimal supervision. Our customers include all of Company’s users (local and remote).

Job Responsibility

Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types
PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal
Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation
Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure
Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users
Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed
Assist with support of site-based IT systems
Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed
Identify opportunities for improvement
Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity
Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required
Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Company's physical and information assets

Requirements

MS Windows Operating Systems
MS Office Suites
Hardware - PC’s, laptops, mobile devices, PC peripherals
Working knowledge of other IT infrastructure – network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn
to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfillment, Problem Management, and Change Management
Associate degree or high school diploma
2 years IT experience required

Nice to have

Bachelor degree preferred
ITIL foundations certification preferred
CompTIA A+ certification preferred

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