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Systems Administrator Operations Support Specialist

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Randstad

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Location:
Canada , Guelph

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Systems Administrator / Operations Support Specialist to join the Operations Control Centre (OCC). This role is critical for the end-to-end monitoring and management of large-scale infrastructure, including Mainframe (z/OS), UNIX, Windows servers, and network devices. You will be responsible for ensuring the availability of essential, time-sensitive, and public-facing applications. The position involves both digital monitoring and physical "Smart Hands" support within the data center cages, including coordinating hardware repairs and managing high-priority incident escalations.

Job Responsibility:

  • 24/7 Infrastructure Monitoring: Perform continuous monitoring of mainframe, midrange servers, storage, and network peripherals to ensure availability as per defined SLAs
  • Mainframe & System Support: Support large z/OS mainframe systems, implementing change requests and taking prompt action to triage outages or escalate to Tier 2/3 and vendors
  • Incident & Change Management: Respond to high-priority incidents, initiate established recovery procedures, and participate in service restoration meetings
  • Datacenter Physical Support: Provide onsite "Smart Hands" services, including physical intervention to devices in Justice and PKI cages, and escorting vendor support for hardware repairs
  • Patching & Maintenance: Coordinate and provide operational updates, upgrades, and security patches for various platforms
  • Audit & Recovery: Participate in yearly SysTrust audits and semi-annual Disaster Recovery (DR) exercises to ensure organizational resilience
  • Reporting & Analytics: Use Power BI and the Office 365 suite to create operational updates, procedural documentation, and performance reports

Requirements:

  • z/OS Mainframe Expertise: 5–8+ years of demonstrated experience supporting and monitoring large-scale z/OS mainframe systems
  • Server & Network Management: Broad knowledge of UNIX and Wintel (Windows) server hardware components and end-to-end system management
  • Service Management Tools: Proficiency with enterprise tools such as eSMT, Remedy, and CIT
  • ITIL Framework: Strong understanding of ITIL principles, specifically Incident and Change Management processes
  • Monitoring Tools: Demonstrated experience with system and application monitoring performance tools in a high-pressure environment
  • Modern Productivity & Data Tools: Proficient in Microsoft 365 for collaboration and Power BI for data visualization and analytics
  • Communication: Exceptional verbal and written communication skills for technical documentation and executive reporting
What we offer:
  • Critical Infrastructure Impact: Play a vital role in maintaining the availability of high-visibility, public-facing services
  • Diverse Technical Exposure: Work across a massive hybrid environment involving Mainframe, UNIX, Windows, and specialized network security cages
  • Shift Work Stability: Benefit from a structured 24/7/365 environment with clear escalation paths and vendor support protocols
  • Professional Growth: Opportunity to participate in Disaster Recovery exercises, audits, and modern "Shift Left" or "Agile Monitoring" initiatives

Additional Information:

Job Posted:
April 06, 2026

Expiration:
May 19, 2026

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