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Coloplast Logo Coloplast · IT - Administration

Systems Administrator MS365

Costa Rica, San Jose Employment contract · Job Posted May 27, 2026
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Job Description

You'll be the first point of contact for troubleshooting high‑level Microsoft 365 issues and ensuring smooth platform operation. You’ll work closely with Global IT Operations and contribute to crucial company projects. This role offers a strong opportunity to grow your technical skills and develop within the organization.

Job Responsibility

  • Deliver high‑quality support and solutions for Microsoft 365 and SharePoint, in line with agreed SLAs and best practices
  • Take end‑to‑end ownership of incidents and service requests, ensuring an excellent customer experience
  • Provide advanced support for SharePoint, Exchange Online, Microsoft Teams, and DNS
  • Participate in projects, deployments, and continuous improvement initiatives across cloud services
  • Create and maintain clear technical documentation and actively share knowledge with the team
  • Support automation, standardization, and platform stability in a modern cloud environment

Requirements

  • 3–5 years of experience in Systems Administration (Microsoft Technologies), or a related role, ideally within an enterprise or global organization
  • Strong hands‑on experience with Microsoft 365 services (SharePoint, Exchange Online, Microsoft Teams), with the ability to troubleshoot complex issues independently
  • Proven ability to take end‑to‑end ownership of incidents and service requests, including root‑cause analysis and follow‑up improvements
  • Solid problem‑solving and analytical skills, with high attention to detail and service quality
  • Experience working in an international, distributed environment, collaborating across regions and cultures
  • Excellent communication and stakeholder‑handling skills, with fluency in English (spoken and written)
  • Comfortable working independently, while also contributing as a reliable team player and informal point of reference for others
  • Demonstrated ability to learn, adopt, and apply new technologies, particularly in cloud‑based environments
  • Experience creating, maintaining, and improving technical documentation, standards, and knowledge articles
  • Familiarity with ITIL‑based processes, automation, or scripting (e.g. PowerShell) is a strong advantage
  • High school diploma or equivalent required
  • a degree in IT or a related field is a plus
  • Ability to work from the San Pedro, San Jose office at least 3 days per week
  • Ambitious, proactive, and committed, with a strong sense of ownership and team spirit

Nice to have

  • Familiarity with ITIL‑based processes
  • automation
  • scripting (e.g. PowerShell)
  • degree in IT or a related field

What we offer

  • Onsite work from our office in San Pedro, with hybrid work environment
  • Challenging tasks and growth opportunities
  • International work environment with Scandinavian culture
  • Fantastic work atmosphere full of respect and partnership
  • Opportunity to use and develop foreign languages in daily work
  • Private medical care & Life insurance
  • Birthday day off
  • Christmas Party & Christmas Box
  • Marriage Celebration days
  • Asociación Solidarista
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