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Systems Administrator IV, Health Systems - EPIC, MyChart

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Kaiser Permanente

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Location:
United States , Pleasanton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

129200.00 - 167200.00 USD / Year
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Job Description:

Seeking someone who can quickly ramp up and start supporting the MyChart module. Candidate would be joining a team of 20 people, many of whom are collaborating together to work on MyChart. This particular role also requires collaboration with SSD and a robust Accenture off-shore team.

Job Responsibility:

  • System build, testing, validation, and ongoing support of assigned applications
  • Develop and support safe and high quality care using the electronic health record
  • Perform in depth and precise investigation and documentation of future- state operational specifications and application functionality
  • Analyze application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software
  • Develop and document the internal procedures that will be used in conjunction with Epic applications
  • Analyze clinical and business operations and investigate user preferences
  • Prioritize & implement requested system changes & updates
  • Serve as a liaison between end users, third parties, and Epic implementation staff
  • Develop and document internal procedures, collect information and prepare specifications of system enhancements, analyze functionality in new releases and test each new release
  • Provide supervisory support of the system administration team
  • Completes work assignments and supports business-specific projects
  • Practices self-development and promotes learning in others
  • Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions
  • Assists technical and project team members to resolve system problems and application-specific issues
  • Supports the stability, availability, and performance of enterprise systems by performing complex systems analysis
  • Provides first and second level support for enterprise systems and systems in one or more additional IT domains
  • Escalates unresolved or critical issues, risks or problems to system engineers
  • Supports communications with product users and suppliers
  • Plans and performs complex system configuration
  • Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure
  • Creates documentation of new and existing system configuration and procedural information
  • Plans the implementation of hardware and software changes into environments
  • Supports vendor support activities
  • Participates in and influences change management processes
  • Defines the maintenance, modification, and documentation of complex and advanced applications
  • Supports the development of guidelines to prevent and/or resolve recurring problems
  • Recommends and executes performance tuning and optimization activities

Requirements:

  • Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience
  • Minimum one (1) year in an informal leadership role working with IT or operational teams
  • Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement

Nice to have:

  • Three (3) years experience in EPIC administration and configuration
  • Three (3) years experience in the administration and custom configuration of large of-the-shelf applications or software packages
  • MyChart preferred but any Epic certification is fine

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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