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Join our team as a System Administrator II with our Clinic Infrastructure team! You’ll play a critical role in supporting the continued success of our rapidly growing organization. You’ll support our operations team in setting up and maintaining infrastructure for our new and existing practices.
Job Responsibility:
Provide third-level operational support, including occasional after-hours on-call support on a rotational basis
Assist with the rollout of new practice locations, including providing care and coordination of patient medical information
Assess infrastructure issues and develop solutions to improve the current environment while mitigating risk
Monitor, troubleshoot, and diagnose clinic infrastructure to ensure optimal performance and connectivity
Perform installations, troubleshoot issues, and maintain thorough documentation
Work independently on operational tasks and collaboratively with team members to achieve objectives and complete projects
Develop and maintain best practices, standards, and procedures across the infrastructure and platforms
Perform other duties as assigned to support the team and organizational goals
Requirements:
2-4 years IT experience
A technology diploma, degree or recent practical certifications
Good understanding of Microsoft based infrastructure, i.e. AD, Entra ID, DHCP, Group Policy, DNS, Intune, O365, Azure environment etc.
Comprehensive knowledge of Microsoft operating systems (Win 2019 plus, 10 & 11)
Familiarity with Cisco Meraki environment administration and support
Understanding of network print services and maintenance
Familiarity with voice services & telephony technologies
Scripting knowledge to automate and standardize
Familiarity with PIPEDA, PHI, PII and HIPPA
Familiarity with virtualization and cyber security technologies and methodologies
Outstanding oral and written communication skills
Ability to multi-task and thrive in a fast-paced environment
A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
Nice to have:
Knowledge of Optometry Optical Devices is considered an asset
ITIL, MCP, VCP, CCNA Certifications is considered an asset
Knowledge of Linux, Unix & MacOS is considered an asset
Bilingualism English/French is considered an asset
What we offer:
A comprehensive total rewards package, including two free pairs of glasses and lenses per year
A coaching culture that fosters ongoing growth and development opportunities
A people-first culture, (but dogs are also welcome)
An organization that gives back locally and nationally, and supports you in doing so as well