Systems Administrator I Job at 24 Hour Fitness (Carlsbad)

Systems Administrator I

24 Hour Fitness

Location:
United States , Carlsbad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

59724.00 - 74682.00 USD / Year ▼

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Job Description:

The Workplace Technology Administrator is a senior individual-contributor role responsible for the reliability, security, and continuous improvement of 24 Hour Fitness end-user technology services. This position serves as the primary Tier 2 escalation point for complex Support Center issues, providing advanced troubleshooting and operational guidance to frontline staff, while also administering, improving, and evolving core workplace technology platforms--including endpoint management, identity and access, and collaboration tools. The role partners with internal teams and vendors to execute service transitions, standardize and operationalize processes, and drive device and application lifecycle activities that improve user experience, reduce recurring incidents, and strengthen operational performance.

Job Responsibility:

Identity and Access (IAM): Administer user lifecycle processes, including provisioning and deprovisioning within Okta, Entra ID, and Active Directory
Endpoint Management: Maintain compliance, security (Trend Vision One), and patching across the fleet using HCL BigFix Lifecycle and JAMF
Print and Software Governance: Administer the printer management environments and monitor software deployment (Microsoft/Adobe/etc.) for license compliance and optimization
Operational Monitoring: Use tools like Power BI Dashboards, Endpoint Management systems, and SolarWinds to detect and address issues before they affect club operations
Tier 2 Technical Anchor: Serve as the primary Tier 2 technical escalation resource for the IT Support Center
resolve complex issues across Windows, macOS, mobile devices, enterprise systems, and applications
Knowledge Operationalization: Translate technical resolutions into SOPs and Knowledge Base articles to improve First Day Resolution metrics
SLA and OLA Compliance: Manage the escalated ticket queue to meet or exceed all SLAs and OLAs
Feedback and Coaching: Review Tier 1 escalations and provide coaching, feedback, and improved troubleshooting methods to Support Center Specialists
Vendor Coordination: Coordinate with external vendors to drive resolution of high-impact incidents and maintain effective working relationships
Pilot Validation: Lead pilot efforts by testing new technology in live club environments to mitigate risks before mass production release
Service Transition: Partner with Infrastructure and Application teams to ensure new initiatives meet defined support models and documentation standards
Asset Lifecycle Governance: Execute the end-user device refresh policy, ensuring hardware standards are maintained and assets are properly decommissioned or returned to service
IT Provisioning and Logistics (ITPL) Integration: Collaborate with ITPL to forecast inventory, coordinate equipment delivery, and align lifecycle execution with strategic initiatives

Requirements:

Minimum 3-5 years of experience in IT technical support or systems administration
Minimum 1+ years of hands-on experience with enterprise management tools (BigFix, JAMF, or Okta)
Minimum 2+ years of customer service experience in a high-volume technical environment
Minimum High School diploma or G.E.D.
Minimum Microsoft Certified Professional (MCP), Computing Technology Industry Association (CompTIA) A+ certification, or equivalent technical training
Skilled in managing Windows and Apple endpoints, Microsoft 365, HCL BigFix, JAMF, Microsoft Entra ID, Okta for endpoint and identity management
Practical knowledge of TCP/IP
Proficiency with network health diagnostic tools (Meraki/SolarWinds)
Experience with field-facing hardware: PCs, POS, Wi-Fi Access Points, Printers
Analytical Problem-Solving
Project Management
Effective Communication
Interpersonal Skills
Adaptability and Resilience
Vendor Management
Time Management
Continuous Learning

Nice to have:

Preferred BS or associate's degree--preferably in Computer Science or technology-related field
Preferred Cisco Certified Network Associate (CCNA) certification
Preferred Helpdesk related training courses
Preferred Management and leadership training
Preferred Information Technology Infrastructure Library (ITIL) certification
Preferred 5+ years of experience as a 24 Hour Fitness Support Center Specialist
Preferred 2+ years of experience supervising technical staff
Preferred 5+ years of experience customer service
Preferred Technical Proficiency in Windows operating systems, Windows Server and Active Directory administration, TCP/IP networking, server administration, and security concepts

What we offer:

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
For average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits
All 24 Hour Team members, and their eligible dependents, receive a complimentary membership

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

24 Hour Fitness - All Job Offers

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