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Amentum is seeking a System Administrator 2 to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.
Job Responsibility
Senior Tier level ticket support for one of the PKI Tool
Providing troubleshooting support for end users having issues with various PKI tools
Testing new PKI tool releases
Testing new compliance guidance per the functionality of the PKI tools
Basic understanding of Window desktop tools and Linux command line functions
Reviewing and updating documentation and SOPs
Understanding of using a ticketing system and navigating confluence pages
Requirements
Needs a good understand of Windows and Linux as an end user
Clearance Required: TS/SCI Poly
Bachelor’s degree in a technical discipline from an accredited college or university is required. In lieu of a bachelor's degree, five (5) additional years of work-related experience may be substituted for a total of twelve (15) years.
Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Compliance with DoD 8570.01-M with a minimum certification of IAT Level II is required.