System Support Specialist Job at Exasol

People System Support Specialist - 2nd Level - German-speaking

Build your career as a 2nd level People System Support Specialist with our Germa...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

July 19, 2026

Requirements

Proficient in providing 2nd level technical support for HR information and management systems
hands-on experience with HR systems and tools
Fluent German and intermediate English skills
Familiarity with troubleshooting, testing, and quality assurance processes for system functionality
Knowledge of data protection regulations and compliance requirements for HR systems
Experience in training and supporting 1st level support staff on system usage and issue resolution
Ability to collaborate with cross-functional teams, including IT and HR departments, to implement system enhancements

Job Responsibility

Assist end-users in resolving 2nd level technical issues related to HR systems and tools
Troubleshoot and escalate user-reported problems to the appropriate resources for resolution
Conduct system testing and quality assurance to ensure optimal system performance and functionality
Provide training and guidance to first-level support staff on system usage and issue resolution
Collaborate with IT and HR teams to implement system enhancements and upgrades in compliance with data protection regulations
Contribute to the continuous improvement of system processes and documentation to enhance user experience and system efficiency

What we offer

Competitive salary package
Work-life balance – home office opportunities
Opportunities for professional development through various programs and courses
Opportunity to join a dynamic and stable environment with a supportive and innovative company culture

Fulltime

Treasury Management System Support Specialist

Following strict policies and procedures to maintain, verify, and administer the...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Degree level education in a relevant area such as Finance, Accounting or Economics
1-3 years of professional experience, ideally including Kyriba or equivalent TMS, processing transactions, change requests, support tickets, data entry and cash reconciliation
Experience with treasury management systems, financial accounting or other transaction systems is a plus
Strong Microsoft Excel skills and experience
Strong communication skills (both written and verbal)
fluent in written and spoken English
Knowledge of French language (both written and spoken) would be considered as advantage
Team spirit with the ability to work independently
Intellectual curiosity and a problem-solving mindset
Ability to work under pressure and meet a range of deadlines

Job Responsibility

Following strict policies and procedures to maintain, verify, and administer the Alter Domus Kyriba platform
Meeting critical deadlines for all maintenance tickets raised
Acting as the first line of defense for platform issues, missing/incorrect bank feeds and system outages
Maintaining high levels of accuracy, even when under time pressure in the case of urgent issues or amendments
Ensuring the timely and accurate logging of incident tickets where required
Maintain procedures and workflows, suggesting new ideas and providing feedback from your day-to-day work

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

System Support Specialist I

The System Support Specialist is crucial in providing technical support, trouble...

Location

India , Bengaluru

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

Excellent Communication Skills – Min. 3 years experience in Support
Min. 3 years of Salesforce Technical Support Experience and Salesforce Admin Experience
Skilled in Identifying the area of automation and highlight to next level
Skilled in tuning the basic SQL queries to fix Production issues
Skilled in analyzing the automation scripts and a basic understanding of the System architecture
Ability to work in a fast-paced, highly collaborative environment and function in global arenas
Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution
Skilled in Critical Thinking and has the ability to see the bigger picture, finding the route cause of a problem rather than treating the symptom.

Job Responsibility

Working on Daily Incoming Issues and resolving them within the given SLA
Work on the root cause analysis for Recurring Issues
Proactiveness in identifying the process improvements & taking ownership of lower complex issues, and driving permanent resolution
Working knowledge of business processes supported by our systems, building an understanding of cause-and-effect relationships, documentation, and Ownership of assigned task
Perform day-to-day administration, handle issues, and troubleshoot our Internal Applications.
Implement low- to medium-complexity configuration changes in Salesforce (e.g., Flows, validation rules, fields, reports, layouts) to support business requirements.
Provide technical and functional support to internal users of Salesforce and other related applications.
Log and track identified system problems through to resolution
Test solutions that the other team members have built
Provide immediate response to all issues and drive these issues to closure

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Fulltime

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...

Location

United States , Loveland

Salary:

25.00 - 28.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members

Job Responsibility

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Product Support Specialist – R&D Product Support

As a Product Support Specialist (PSR) within the Brainlab R&D Product Support di...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Degree in Engineering or a related technical field, plus 3+ years of professional experience
Solid understanding of IT networks, cybersecurity and troubleshooting. Work experience or hands-on with IT systems is a plus
Strong analytical skills, creativity, and enthusiasm for technology
Comfortable in hands-on situations requiring hand tools
Proactive, structured, and reliable work style with strong problem-solving abilities
Proficient in communicating engineering topics into non-engineering environments
Ability to manage multiple parallel tasks with high attention to detail
Strong communicator with the ability to collaborate across functions and cultures
Team-oriented but also comfortable working independently
Fluent in written and spoken English

Job Responsibility

Act as the primary interface between R&D, Support, and Quality Management for all support-relevant topics
Provide expert 3rd-level technical support for Brainlab hardware products
Gather and consolidate product support requirements from internal and external stakeholders
Contribute actively to design input discussions to ensure robust, service-friendly product designs
Serve as technical investigator or responsible owner for complaints and CAPAs within your product area
Coordinate and prioritize investigation activities such as in-depth inspections and special repair analyses
Identify trends and recurring issues and drive corrective and preventive actions
Lead the transfer of product knowledge from R&D into the global Support Organization
Collect, evaluate, and channel feedback from the field, suppliers, and support teams to support continuous product improvement
Initiate product changes based on technical trends, complaint insights, or supplier feedback

What we offer

A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology
30 vacation days, plus December 24th and December 31st
Bike leasing via cooperation partner BikeLeasing
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Senior Support Specialist, Back-End Developer Support

In Support, our product is people. This includes our merchants, our partners, ou...

Location

United Kingdom

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Demonstrates exceptional reading, writing, typing, and communication skills, both internally and externally, with the ability to communicate complex web development topics clearly.
Exhibits strong adaptability and resilience, responding well to adversity and capable of adjusting to changing environments and challenges.
Highly curious, resourceful, and committed to continuous learning and understanding, with a keen interest in the experiences of merchants and partners.
Proficient in engaging and empathizing with others during extended interactions on supported channels, managing multiple concurrent text conversations effectively.
Excellent problem-solving, troubleshooting skills, and a methodical approach to addressing urgent issues, coupled with an openness to receiving feedback.
Proficient in API technologies including extensive experience with REST and GraphQL APIs, adept in utilizing API Clients like Postman or Insomnia, and well-versed in XML, JSON, and HTTP protocols.
Skilled in server-side development using languages such as Ruby, Python, PHP, or Node.js, with a solid understanding of object-oriented programming, MVC frameworks, and data architecture, complemented by the ability to operate version control systems like Git.
Competent in leveraging technical support tools such as Observe, SQL databases, and Chrome Developer Tools, capable of interpreting and executing development testing procedures, and experienced in managing complex codebases in collaborative environments.
Enthusiastic about improving team efficiency through the development of standards and tools, and actively engages in crafting maintainable code as part of a collaborative development team.

Job Responsibility

Work with merchants, partners and/or their developers to resolve issues with their back-end technology stack in relation to Shopify and Developer Support’s scope (e.g. Shopify APIs, SDKs, Checkout Extensions, Headless).
Help merchants customize their Online Store either through consultation or implementation.
Provide real-time support to internal stakeholder teams, including Plus & Enterprise Support Specialists and Merchant Success Managers, via Slack and other support tools.
Collaborate with internal engineering teams to fix bugs and enhance Shopify's product offerings.
Contribute to and enhance the Developer Support knowledge base, equipping Support Delivery teams to handle front-end technology queries effectively.
Maintain high standards of technical expertise and service quality in all support interactions and within team projects.
Actively engage and provide high-quality support to internal stakeholders, improving outcomes for merchants and partners.
Use expertise to influence internal decisions and develop strategic solutions, applying complex decision-making skills and advocating for merchant and partner needs.

Fulltime

Senior Support Specialist, Front-End Developer Support

In Support, our product is people. This includes our merchants, our partners, ou...

Location

Singapore , Singapore

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Exceptional reading, writing, typing, and communication skills
strong adaptability and resilience
highly curious, resourceful, committed to continuous learning
proficient in engaging and empathizing with others
excellent problem-solving and troubleshooting skills
in-depth knowledge of front-end technologies (HTML, CSS, JavaScript, CSS preprocessors, React, Typescript)
skilled in version control systems (Git)
understands object-oriented programming principles
practical knowledge of building cross-browser compliant and responsive code
enthusiastic about improving team efficiency through development of standards and tools

Job Responsibility

Work with merchants, partners and/or their developers to resolve issues with their front-end technology stack
help merchants customize their Online Store
provide real-time support to internal stakeholder teams via Slack and other support tools
collaborate with internal engineering teams to fix bugs and enhance Shopify's product offerings
contribute to and enhance the Developer Support knowledge base
maintain high standards of technical expertise and service quality
actively engage and provide high-quality support to internal stakeholders
use expertise to influence internal decisions and develop strategic solutions

Fulltime

Overnight Senior Support Specialist, Front-End Developer Support

In Support, our product is people. This includes our merchants, our partners, ou...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Demonstrates exceptional reading, writing, typing, and communication skills, both internally and externally, with the ability to communicate complex web development topics clearly.
Exhibits strong adaptability and resilience, responding well to adversity and capable of adjusting to changing environments and challenges.
Highly curious, resourceful, and committed to continuous learning and understanding, with a keen interest in the experiences of merchants and partners.
Proficient in engaging and empathizing with others during extended interactions on supported channels, managing multiple concurrent text conversations effectively.
Excellent problem-solving, troubleshooting skills, and a methodical approach to addressing urgent issues, coupled with an openness to receiving feedback.
Possesses in-depth knowledge and experience with front-end technologies such as HTML, CSS, JavaScript, CSS preprocessors, and front-end frameworks like React and Typescript.
Skilled in using version control systems like Git, understands object-oriented programming principles, and has practical knowledge of building cross-browser compliant and responsive code.
Enthusiastic about improving team efficiency through the development of standards and tools, and actively engages in crafting maintainable code as part of a collaborative development team.

Job Responsibility

Work with merchants, partners and/or their developers to resolve issues with their front-end technology stack in relation to Shopify and Developer Support’s scope (e.g. Online Storefront, Checkout Extensions, Notifications).
Help merchants customize their Online Store either through consultation or implementation.
Provide real-time support to internal stakeholder teams, including Plus & Enterprise Support Specialists and Merchant Success Managers, via Slack and other support tools.
Collaborate with internal engineering teams to fix bugs and enhance Shopify's product offerings.
Contribute to and enhance the Developer Support knowledge base, equipping Support Delivery teams to handle front-end technology queries effectively.
Maintain high standards of technical expertise and service quality in all support interactions and within team projects.
Actively engage and provide high-quality support to internal stakeholders, improving outcomes for merchants and partners.
Use expertise to influence internal decisions and develop strategic solutions, applying complex decision-making skills and advocating for merchant and partner needs.

Fulltime

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System Support Specialist

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