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System Support Specialist I

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Fivetran

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The System Support Specialist is crucial in providing technical support, troubleshooting issues, and maintaining Salesforce systems and other Applications. Their expertise ensures that users can effectively utilize salesforce / other technology resources and overcome technical challenges in their day-to-day work. Their knowledge of Internal Systems enables Fivetran to leverage the platform's full potential to drive sales, marketing, and customer service effectiveness.

Job Responsibility:

  • Working on Daily Incoming Issues and resolving them within the given SLA
  • Work on the root cause analysis for Recurring Issues
  • Proactiveness in identifying the process improvements & taking ownership of lower complex issues, and driving permanent resolution
  • Working knowledge of business processes supported by our systems, building an understanding of cause-and-effect relationships, documentation, and Ownership of assigned task
  • Perform day-to-day administration, handle issues, and troubleshoot our Internal Applications.
  • Implement low- to medium-complexity configuration changes in Salesforce (e.g., Flows, validation rules, fields, reports, layouts) to support business requirements.
  • Provide technical and functional support to internal users of Salesforce and other related applications.
  • Log and track identified system problems through to resolution
  • Test solutions that the other team members have built
  • Provide immediate response to all issues and drive these issues to closure

Requirements:

  • Excellent Communication Skills – Min. 3 years experience in Support
  • Min. 3 years of Salesforce Technical Support Experience and Salesforce Admin Experience
  • Skilled in Identifying the area of automation and highlight to next level
  • Skilled in tuning the basic SQL queries to fix Production issues
  • Skilled in analyzing the automation scripts and a basic understanding of the System architecture
  • Ability to work in a fast-paced, highly collaborative environment and function in global arenas
  • Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution
  • Skilled in Critical Thinking and has the ability to see the bigger picture, finding the route cause of a problem rather than treating the symptom.

Nice to have:

  • High-level understanding of CPQ
  • Salesforce Admin certification
  • Proficiency reading and troubleshooting code
  • Experience working with Salesforce-integrated tools such as LeanData, NetSuite, or similar revenue operations systems
  • Experience supporting Sales, Marketing, or Finance system workflows in a SaaS environment
  • Experience working with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
What we offer:
  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Additional Information:

Job Posted:
April 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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