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Brightspeed has an exciting opportunity for a System Support Manager – Engineering & Construction Applications to join our rapidly growing team! As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.
Job Responsibility:
Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
Support the IT Agile process with strong knowledge of JIRA
SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases
Ability to perform RCA (Root Cause Analysis) post system outage
Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
Present program updates/status to leadership and stakeholders
Ability to prioritize system enhancements request
Work closely with system access team and SOX compliance related reporting
Requirements:
Bachelor's in network technology/engineering or relevant professional experience
7 years’ experience with Telecom industry, Network systems, Driving software development lifecycle and Technical Project Management
Experience with IT systems requirements & development, agile processes, end to end & UAT testing
Application specific experience: IQGeo, AutoCAD, MicroStation
UI/UX - JavaScript, React JS
Experience with data visualization tools (Power Platform, Big Query or Data Lake)
Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
Demonstrated experience in crisis management
Firm grasp of networking concepts including Fiber and PON networks
Ability to understand and explain complex technical information
Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions
Program/Project Management experience
Ability to work successfully in both a team environment and independently
Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
Nice to have:
Master’s degree
Experience with scripting languages such as Python and UNIX