System Support Engineer (Level 2) with French Job at Sopra Steria (Katowice)

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Engineering Manager

The Engineering Manager is responsible for leading a team of software engineers ...

Location

France , Paris

Salary:

65000.00 - 80000.00 EUR / Year

Beamy

Expiration Date

Until further notice

Requirements

At least 7 years of coding experience (back-end / full stack)
At least one significant prior experience managing a full-stack engineering squad (2-3 years)
Strong leadership to guide your team
Extensive technical expertise for coaching
Pragmatic mindset for identifying clear, effective solutions
Comfortable building, running and continuously iterating on squad rituals
Comfortable collaborating with cross-functional counterparts: PM, Product Designer
Comfortable supporting and coaching your IC direct reports, and giving them regular feedback
Comfortable managing in both French and English, in a remote context
Comfortable being hands-on in a full-stack context, through code and design document review or code contributions

Job Responsibility

Technical Leadership at Squad Level: Collaborate with Product Manager & Designer on roadmap, project management, and strategic planning
Provide technical guidance and architectural oversight, with selective hands-on coding (20-30%)
Enable engineers through architectural guidance, technical decision-making, and removing technical blockers
Oversee code review process and standards
Ensure team meets velocity and quality targets through effective prioritization and resource allocation
Define and communicate technical direction and architecture decisions for the squad
Analyze requirements, assess feasibility, and ensure appropriate technical documentation
Guarantee project goal achievement, identify risks early, and orchestrate solutions to blockers
Champion best practices (unit testing, TDD, CI/CD, etc.) in collaboration with the QA team
Drive implementation of clean code principles, testing standards, release processes, and pair programming culture

What we offer

Four-day week
Professional development plan
Sick child leave
Mental health benefits
Employee Resource Groups (ERG)

Fulltime

Technical Expert, Engineering, Nondestructive Testing

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Mississauga

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Engineering degree or college diploma in engineering (Materials, Metallurgy or Mechanical)
Ten (10) years of experience
Certified as a NAS-410 NDT Level 3 or Level 2 in Ultrasonic testing
Certified in or have in-depth knowledge of one of the following inspection methods: Radiography, Eddy Current, Penetrant, Magnetic Particle, and Infrared Thermography testing
Minimum of ten (10) years of experience in Ultrasonic inspection of aerospace composite material in a production environment, using automated and/or semi-automated Ultrasonic inspection systems
Knowledgeable about typical NDT aerospace codes and standards, NADCAP, and with the development of non-destructive inspection procedures
Familiar with the NDT inspection methodologies of composite materials, assemblies, aircraft structures, aerospace terminology and technical drawings
Know how to conduct NDT technical audits in-line with your field of expertise
Shown strong leadership, problem solving, project and time/priority management skills in past assignments and require minimum supervision
Accept to travel occasionally on a last-minute notice

Job Responsibility

Provide primary technical engineering expertise and leadership in resolving manufacturing issues in the Operations, Quality, Customer Support and Supply Chain departments
Perform technical engineering audits of suppliers and follow-up on corrective actions
Develop in-service Non-Destructive Testing (NDT) inspection procedures for various aircraft platforms
Design NDT Calibration Reference Standards for in-service use
Participate to the development of technical engineering documents related to NDT processes
Offer NDT engineering-specific expertise and support to the Bombardier Experimental group for the inspection of test rigs
Perform technical engineering reviews (Procedures, Technique sheets) of manufacturing NDT processes requiring approval
Participate to research and development projects involving new materials and emerging/advanced NDT technologies
Be required to handle difficult issues and make challenging technical engineering decisions

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Technical Expert Engineering, Non-Destructive Testing

Location

Canada , St-Laurent

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Hold an engineering degree or a college diploma in engineering (Materials, Metallurgy or Mechanical), with ten (10) years of experience
Certified as a NAS-410 NDT Level 3 or Level 2 in Ultrasonic testing
Certified in or have an in-depth knowledge of one of the following inspection methods: Radiography, Eddy Current, Penetrant, Magnetic Particle, and Infrared Thermography testing
Minimum of five years of experience in Ultrasonic inspection of aerospace composite material in a production environment, using automated and/or semi-automated Ultrasonic inspection systems
Knowledgeable about typical NDT aerospace codes and standards, NADCAP, and with the development of non-destructive inspection procedures
Familiar with the NDT inspection methodologies of composite materials, assemblies, aircraft structures, aerospace terminology and technical drawings
Know how to conduct NDT technical audits in-line with your field of expertise
Have shown strong leadership, problem solving, project and time/priority management skills in past assignments and require minimum supervision
Accept to travel occasionally on a last-minute notice
Have a good working knowledge of computer software such as Microsoft Office

Job Responsibility

Provide primary technical expertise and leadership in resolving manufacturing issues in the Operations, Quality, Customer Support and Supply Chain departments
Perform technical audits of suppliers and follow-up on corrective actions
Develop in-service Non-Destructive Testing (NDT) inspection procedures for various aircraft platforms
Design NDT Calibration Reference Standards for in-service use
Participate to the development of technical documents related to NDT processes
Offer NDT expertise and support to the Bombardier Experimental group for the inspection of test rigs
Perform technical reviews (Procedures, Technique sheets) of manufacturing NDT processes requiring approval
Participate to research and development projects involving new materials and emerging/advanced NDT technologies
Be required to handle difficult issues and make challenging technical decisions

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Data & AI Consultant

We are seeking motivated and high-potential talents to join our Data & AI teams ...

Location

Belgium , Brussels

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Master’s degree in Computer Science, Data, Engineering, Information Systems, or a related field
2 to 5 years of professional experience in Data, Analytics, AI, or a related role
Strong foundations in SQL and Python
Experience or academic background in one or more of the following areas: Business Intelligence & Data Visualization (Power BI, Tableau, Looker)
Data Engineering (ETL/ELT, Airflow, Spark, Kafka, DBT)
AI / Machine Learning (TensorFlow, PyTorch, scikit-learn, NLP, GenAI)
Cloud platforms (AWS, Azure, or GCP)
Excellent analytical, problem-solving, and critical-thinking skills
Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders
Fluent in both English and French ( Professional level )

Job Responsibility

Design, develop, and deploy data, analytics, and AI solutions aligned with business objectives
Build, optimize, and maintain data pipelines, ETL/ELT processes, and data platforms
Develop and deploy machine learning models (AI Engineer)
Design interactive dashboards, reports, and KPIs to support decision-making (Data Analyst / Power BI)
Analyze business needs and translate them into functional and technical specifications
Collaborate closely with cross-functional teams (business, IT, data, and product)
Ensure data quality, reliability, performance, and security across systems

What we offer

International professional experience in Brussels
Continuous learning through training programs and certifications
Exposure to innovative Data, AI, and digital transformation projects
Opportunity to contribute ideas and actively participate in business development
Individual coaching and mentoring from experienced professionals
A structured and evolving career path adapted to your profile

New

Industrialization Engineer Intern

Lyft’s Longueuil facility is looking for a highly motivated Industrialization En...

Location

Canada , Longueuil

Salary:

34.00 - 36.00 CAD / Hour

Lyft

Expiration Date

Until further notice

Requirements

Currently pursuing a Bachelors or Masters degree in Industrial Engineering, Operation Engineering or a related field from a university in Canada, with a graduation date between December 2025 and Summer 2026 (required)
For any candidates who are Master's students who worked between their bachelor's and master's programs: candidates should also have less than 2 years of relevant full-time work experience
1-2 years of experience (internships or entry-level roles) in technical support, operations, or customer service
Strong written and verbal communication skills in (1) French AND (2) English
Familiarity with Just in time manufacturing principles
Familiarity with AutoCAD
Experience with ticketing systems (e.g., Jira) and cross-functional problem-solving
Ability to work effectively in a fast-paced startup environment, managing multiple priorities
Strong analytical mindset with a focus on attention to detail and problem-solving

Job Responsibility

Support optimization of material flow and factory/warehouse layout, including mapping current-state processes and proposing improvements to reduce waste and operator travel
Conduct cycle time studies across assembly and warehouse processes, identify bottlenecks, and recommend improvements for throughput and line balancing
Audit SOP adherence on the production floor to ensure operators follow documented processes
identify gaps and support corrective actions or SOP updates as needed
Lead and participate in 5S activities, performing audits, proposing improvements, and helping implement visual controls and workplace organization standards
Collaborate with Quality, Engineering, Warehouse, and Assembly teams to investigate operational issues, gather insights, and support cross-functional problem-solving
Analyze operational data (cycle times, UPH, takt alignment, workflow delays) and generate recommendations to improve productivity and reduce waste
Build dashboards and live reporting tools to track KPIs such as throughput, WIP levels, cycle times, and SOP compliance, enabling real-time decision-making
Document processes clearly and develop visual work instructions, standard work sheets, and layout diagrams to support operator training and process consistency
Support continuous improvement projects, including ergonomic assessments, workstation redesigns, and tooling/fixture enhancements

What we offer

Mental health benefits
In addition to holidays, interns receive 2 days paid time off and 3 days sick time off
Subsidized commuter benefits

Fulltime

Material Logistics Agent Senior

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor's degree in GOP, Engineering, Project Management or other equivalent experience
minimum of 2 years’ experience in inventory management
ability to work as a team, communicate and take charge of projects and deliver successfully
familiar with the concepts of continuous improvement and value-added production
good knowledge of these software: Word, Excel, PowerPoint, Access, Lotus notes and Visio
knowledge of SAP and Zeus (major asset)
ability to work with minimal supervision
proficiency in French and English, both oral and written

Job Responsibility

Define and sustain tooling management system parameters
take the ownership of the management and improvement of our tooling’s processes
support storemen with the inventory level management
determine min/max for tooling (Kanban) and determine reorder points for the small tools
create and sustain a database for the cycle count
create and sustain KPI’s
analyse cycle count deviation and tooling templates obsolescence
collaborate in web interface deployment for coupons management

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
competitive base salary
retirement savings plan
employee assistance program
tele health program

Fulltime

Material Logistics Agent Senior

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor's degree in GOP, Engineering, Project Management or other equivalent experience
Minimum of 2 years’ experience in inventory management
Ability to work as a team, communicate and take charge of projects and deliver successfully
Familiar with the concepts of continuous improvement and value-added production
Good knowledge of these software: Word, Excel, PowerPoint, Access, Lotus notes and Visio
Work with minimal supervision
Proficiency in French and English, both oral and written

Job Responsibility

Define and sustain tooling management system parameters
Take the ownership of the management and improvement of our tooling’s processes
Support storemen with the inventory level management
Determine min/max for tooling (Kanban) and determine reorder points for the small tools
Create and sustain a database for the cycle count
Create and sustain KPI’s
Analyse cycle count deviation and tooling templates obsolescence
Collaborate in web interface deployment for coupons management

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

System Support Engineer (Level 2) with French

Sopra Steria

Location:
Poland , Katowice

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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