System Support Engineer (Level 2) with French Job at Sopra Steria (Katowice)

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Infrastructure Engineer with French (L2 Support)

We are looking for an Infrastructure Engineer with French to join the Sopra Ster...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proficient in UNIX and Windows Server diagnostics and administration
Strong command of virtualization technologies
French language skills at a minimum B1 level
Strong communication abilities
Excellent teamwork skills
Availability and capability to perform on‑call duties

Job Responsibility

Handling and resolution of Level 2 incidents
Implementation of corrective actions: application restarts, server reboots, file system purges, parameter changes, network-related incident analysis, hardware intervention management, status checks via Nagios, process restarts
Preventive maintenance management
Planning, execution, and follow-up of maintenance actions to ensure infrastructure availability and performance
Projects
Verification of proper functioning of new platforms and servers
Restart of new applications or servers
Updating of operating procedures (DEX)
Occasional interventions
Execution of software updates: OS, IOS, firmware, certificates, and licenses

What we offer

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
internal trainings

Fulltime

Infrastructure Support Senior Engineer-Infrastructure Management

Position: Infrastructure Support Senior Engineer-Infrastructure Management. Conn...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

2-4 Years experience
Strong understanding of operating systems, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, network devices and Storage
Excellent written and verbal communication skills
Familiarity with ITIL framework and practices
Basic knowledge of user and security groups in Active Directory
A team player who is self-motivated and takes pride in delivering excellent customer service
Cloud knowledge is must
MCA / B.Tech / Other Bachelor's Degree

Job Responsibility

Connect on calls when needed, also support via emails, chats, and ensuring issues are addressed promptly
Document all incidents, alerts, events, and problems using standard reporting methods
Follow-up to quickly addressed and escalated issues as necessary
Utilize checklists to ensure that identified problems are properly addressed
Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
Possess knowledge of computer systems, IT infrastructure, networks, servers, and their components
Support users for Logging Incidents, Requests and Change using the ServiceNow ticketing tool
Coordinate tickets to closure and handle some basic activities
French Time zone to be adhered with France Holiday calendar

Engineering Manager

The Engineering Manager is responsible for leading a team of software engineers ...

Location

France , Paris

Salary:

65000.00 - 80000.00 EUR / Year

Beamy

Expiration Date

Until further notice

Requirements

At least 7 years of coding experience (back-end / full stack)
At least one significant prior experience managing a full-stack engineering squad (2-3 years)
Strong leadership to guide your team
Extensive technical expertise for coaching
Pragmatic mindset for identifying clear, effective solutions
Comfortable building, running and continuously iterating on squad rituals
Comfortable collaborating with cross-functional counterparts: PM, Product Designer
Comfortable supporting and coaching your IC direct reports, and giving them regular feedback
Comfortable managing in both French and English, in a remote context
Comfortable being hands-on in a full-stack context, through code and design document review or code contributions

Job Responsibility

Technical Leadership at Squad Level: Collaborate with Product Manager & Designer on roadmap, project management, and strategic planning
Provide technical guidance and architectural oversight, with selective hands-on coding (20-30%)
Enable engineers through architectural guidance, technical decision-making, and removing technical blockers
Oversee code review process and standards
Ensure team meets velocity and quality targets through effective prioritization and resource allocation
Define and communicate technical direction and architecture decisions for the squad
Analyze requirements, assess feasibility, and ensure appropriate technical documentation
Guarantee project goal achievement, identify risks early, and orchestrate solutions to blockers
Champion best practices (unit testing, TDD, CI/CD, etc.) in collaboration with the QA team
Drive implementation of clean code principles, testing standards, release processes, and pair programming culture

What we offer

Four-day week
Professional development plan
Sick child leave
Mental health benefits
Employee Resource Groups (ERG)

Fulltime

Data & AI Consultant

We are seeking motivated and high-potential talents to join our Data & AI teams ...

Location

Belgium , Brussels

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Master’s degree in Computer Science, Data, Engineering, Information Systems, or a related field
2 to 5 years of professional experience in Data, Analytics, AI, or a related role
Strong foundations in SQL and Python
Experience or academic background in one or more of the following areas: Business Intelligence & Data Visualization (Power BI, Tableau, Looker)
Data Engineering (ETL/ELT, Airflow, Spark, Kafka, DBT)
AI / Machine Learning (TensorFlow, PyTorch, scikit-learn, NLP, GenAI)
Cloud platforms (AWS, Azure, or GCP)
Excellent analytical, problem-solving, and critical-thinking skills
Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders
Fluent in both English and French ( Professional level )

Job Responsibility

Design, develop, and deploy data, analytics, and AI solutions aligned with business objectives
Build, optimize, and maintain data pipelines, ETL/ELT processes, and data platforms
Develop and deploy machine learning models (AI Engineer)
Design interactive dashboards, reports, and KPIs to support decision-making (Data Analyst / Power BI)
Analyze business needs and translate them into functional and technical specifications
Collaborate closely with cross-functional teams (business, IT, data, and product)
Ensure data quality, reliability, performance, and security across systems

What we offer

International professional experience in Brussels
Continuous learning through training programs and certifications
Exposure to innovative Data, AI, and digital transformation projects
Opportunity to contribute ideas and actively participate in business development
Individual coaching and mentoring from experienced professionals
A structured and evolving career path adapted to your profile

Material Logistics Agent Senior

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor's degree in GOP, Engineering, Project Management or other equivalent experience
minimum of 2 years’ experience in inventory management
ability to work as a team, communicate and take charge of projects and deliver successfully
familiar with the concepts of continuous improvement and value-added production
good knowledge of these software: Word, Excel, PowerPoint, Access, Lotus notes and Visio
knowledge of SAP and Zeus (major asset)
ability to work with minimal supervision
proficiency in French and English, both oral and written

Job Responsibility

Define and sustain tooling management system parameters
take the ownership of the management and improvement of our tooling’s processes
support storemen with the inventory level management
determine min/max for tooling (Kanban) and determine reorder points for the small tools
create and sustain a database for the cycle count
create and sustain KPI’s
analyse cycle count deviation and tooling templates obsolescence
collaborate in web interface deployment for coupons management

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
competitive base salary
retirement savings plan
employee assistance program
tele health program

Fulltime

Service Engineer

Innovation Starts With You. Propel your career at Belden, where innovation creat...

Location

Morocco , Casablanca

Salary:

Not provided

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent extensive working experience
2+ years in technical support or service roles within networking
Essential: TDM & Packet Switching, TCP/IP, Routing, MPLS, Wireless, MS Visio, MPLS-TP, Office proficiency
Must live in or near Casablanca for rapid onsite intervention
Willingness to travel – Extensive domestic travel required
Fluency in French and English is a must

Job Responsibility

Lead new network installation, rollout, and customer application migration from existing to new networks during the initial project phase
Perform crucial onsite system commissioning with customers post-subcontractor installation, ensuring site acceptance
Ensure proper solution functioning, incident handling, and client requests per service level agreements (SLAs), including rapid response for critical issues and major issues and working hours for other requests
Conduct monitoring and field interventions on existing installations
Execute support and testing activities for other customers
Participate in rotating on-call schedules (nights/weekends) from home to meet service demands
Design, configure, and commission new solutions (WAN, LAN, Routing, Telephony, CCTV, etc.)
Assist Project Managers during technical study, engineering, and project execution
Provide technical support to Sales Managers
Write and maintain reports, documentation, and procedures (internal/external), all in French

Fulltime

Material Logistics Agent Senior

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor's degree in GOP, Engineering, Project Management or other equivalent experience
Minimum of 2 years’ experience in inventory management
Ability to work as a team, communicate and take charge of projects and deliver successfully
Familiar with the concepts of continuous improvement and value-added production
Good knowledge of these software: Word, Excel, PowerPoint, Access, Lotus notes and Visio
Work with minimal supervision
Proficiency in French and English, both oral and written

Job Responsibility

Define and sustain tooling management system parameters
Take the ownership of the management and improvement of our tooling’s processes
Support storemen with the inventory level management
Determine min/max for tooling (Kanban) and determine reorder points for the small tools
Create and sustain a database for the cycle count
Create and sustain KPI’s
Analyse cycle count deviation and tooling templates obsolescence
Collaborate in web interface deployment for coupons management

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Select Country

System Support Engineer (Level 2) with French

Sopra Steria

Location:
Poland , Katowice

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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