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System Support Administrator

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Brook-St Hiredonline

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Location:
United Kingdom , Cardiff

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

13.50 GBP / Hour
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Job Description:

Our global leader in education client are seeking a proactive and customer-focused System Support Administrator to join their System Support team to work closely with colleagues across internal teams to provide high-quality, first-line technical support. You will help diagnose and resolve system queries related to our client's systems used by schools and educators worldwide. This position is ideal for someone with strong communication skills, excellent attention to detail, and a passion for helping users navigate digital tools effectively.

Job Responsibility:

  • Provide first-line system-related support requests via email
  • Collaborate with internal colleagues through various communication channels
  • Diagnose and resolve system issues or escalate cases in accordance with training and procedures
  • Support schools and educators with document uploads and system access
  • Refer complex or second-line queries to appropriate teams following operational guidelines
  • Handle customer concerns professionally and in alignment with company standards and frameworks
  • Manage stakeholder expectations through proactive, clear communication during case handling
  • Follow all IT security and data-handling protocols
  • Identify and report system trends or recurring issues to management

Requirements:

  • Experience in first-line technical support is desirable
  • Excellent written and verbal communication skills, with the ability to engage both customers and colleagues effectively
  • Fluency in English is essential
  • proficiency in Spanish or French is desirable
  • Proven organisational and analytical skills
  • Familiarity with Salesforce Service Cloud is an advantage

Nice to have:

  • Familiarity with Salesforce Service Cloud
  • proficiency in Spanish or French
What we offer:
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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