System Specialist

• Assist in performing basic diagnostic work to recognize, track, report, and resolve problems, escalating when necessary
• Assisting in planning, scheduling, implementation and post implementation
• initiates appropriate action to stay on schedule
• Assist with various technological installs, upgrades, and tests
• Assist in the development and implementation of technology Infrastructure recovery plans and procedures
• Gather, compile and synthesize information regarding technology processes or system and exchange information in a concise and clear manner
• Use Citi's risk management and control methods to conduct periodic reviews of activities and ensure work is compliant with risk objectives
• Researches and interprets factual information
• Identify inconsistencies in data or results
• Anticipate how actions/plans will affect stakeholders and cater towards stakeholder needs and expectations
• ses insights from stakeholder relationships to anticipate their needs and provide services beyond their expectations
• Actively seeks information to understand stakeholder expectations, needs and issues
• Makes recommendations based on experience and specialty area knowledge
• Ensure processes and procedures are in place, and work is accomplished in the most efficient way
• Assist in identifying reengineering improvements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 2+ years of experience in a Technology Infrastructure role
• Effective written and verbal communication skills
• Proficient in the use of Technology Infrastructure tools
• Demonstrated analytic/diagnostic skills
• Ability to work in virtual / in-person teams and work under pressure or to a deadline
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Financial Services experiences preferred

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays