System Services Representative

• Ensuring system availability, performance, and security through advanced support services
• Using AI and analytics to anticipate and resolve issues before they impact business operations
• Providing multivendor support to simplify IT maintenance with a single point of contact
• Collaborating closely with product design engineers to offer deep technical expertise and tailored solutions
• Extending the lifecycle of IBM systems like IBM Storage, IBM Power, IBM Z, and IBM LinuxONE through service extensions
• Build and configure AIX/Linux infrastructure for projects and BAU
• System Setup & Configuration
• Storage Management
• System Security
• Performance Tuning
• Problem Determination
• Serve as the primary technical advisor and advocate to IBM TLS Partners
• Monitor support-related projects, configuration enhancements, and performance tuning
• Ensure alignment with client objectives and timelines
• Proactive Guidance and reporting

• Bachelor's Degree
• Strong AIX OS expertise
• IBM Power Systems hardware knowledge
• Virtualization skills (LPARs, VIOS)
• Storage management
• Excellent problem-solving abilities
• Strong knowledge of AIX Server and Linux distributions
• Familiarity with server hardware components (CPUs, memory, storage, networking devices)
• Understanding of networking concepts (DNS, DHCP, VPNs)
• Experience with virtualization technologies (VMware or Hyper-V)
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Ability to manage projects and work independently
• Understanding of security best practices and experience with security tools

Master's Degree