System Retail Manager

• Manage Front of House (Cafeteria, Food Court, Quick Service) dining operations
• Develop and implement retail services plan to improve service, quality and profitability of service areas
• Maintain effective working relationships with other departments to provide a unified retail experience for customers
• Manages marketing, merchandising and cash handling procedures
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Drives customer service and tracks and responds to survey results
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting
• tracks sales trends and drives sales
• Implements specials and LTOs and coordinates pop up restaurants, Fooda, etc.

• Bachelor's degree or equivalent experience
• 2+ years of Retail Food Service Management or Front of the House Management experience required
• Experience with marketing, merchandising and cash handling required
• Strong customer service and computer skills required
• Ability to work independently and give direction
• Must be able to work a varied schedule, including days, evenings and a weekend rotating schedule
• Requires 80% travel

Experience managing a union workforce is a plus