System Ops Duty Officer

The System Operations Duty Officer (SODO) is a critical operational leader directing the real‑time movement of Amtrak and State‑Supported passenger trains nationwide. Providing 24/7/365 oversight through rotational coverage, the SODO ensures safe, efficient, and reliable service. As the designated authority during disruptions, the role leads incident response, coordinates with Host Railroads, external agencies, and internal Business Lines, and makes time‑sensitive decisions that safeguard passengers and minimize impacts. It requires strong leadership, strategic judgment, and clear communication to manage incidents, implement alternate service plans, and disseminate information enterprise‑wide. The SODO also prepares and delivers the daily “A Report,” giving executive leadership and business units system‑wide operational awareness.