System Operations Engineer - L1 Application Support Job at Wells Fargo (Bengaluru)

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Engineer - SD A&P Service Desk

This job role is responsible for the coordination, support, management, and exec...

Location

India , Noida

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent
Minimum years of relevant experience: 2+ Years
Enthusiasm for providing outstanding customer service
Strong decision making and problem-solving skills
Ability to work calmly under pressure
Ability to work independently and within a team environment
Highly organized, detail oriented and self-motivating
Creativity and Problem Solving, out of the box thinking
Able to work with many tasks simultaneously and keep track of it
Excellent knowledge of Microsoft Office, ITSM ticketing tool

Job Responsibility

Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools
Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process
Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system
L1 troubleshooting and provide support, resolve problems for the end user’s satisfaction as per SOP
Track tickets till resolution
Monitor the progress of escalated tickets
Engaging Incident Management to initiate Service restoration Team call (P1&P2 only)
Work with the Internal support teams to ensure that the users’ issues are fixed in a timely manner
Co-ordinate with team members, L2 ops in identifying new solutions for existing and unresolved issues

Deskside Support Engineer

Ergo are seeking a Deskside Support Engineer for an exciting hybrid opportunity ...

Location

Ireland , Dublin

Salary:

Not provided

Ergo

Expiration Date

Until further notice

Requirements

Management of M365 (supporting Teams, Exchange, One Drive etc.)
Windows 11 troubleshooting and support
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Desktop support – hardware troubleshooting
strong technical knowledge around the M365 stack (Teams, One Drive, Sharepoint)
exceptional communication skills

Job Responsibility

Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
Installing, configuring, and updating standard and authorised software
Supporting patching processes where required, either manually or through remote tools
Preparing new equipment (imaging, asset tagging, software installation)
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems

What we offer

pension
health insurance
25 days AL
educational assistance

Fulltime

Packaging Engineer

The Packaging Engineer role at NTT DATA involves designing, testing, and deployi...

Location

Mexico , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus
Possess 5/10 years of relevant professional experience or equivalent combination of education/experience.
Proven experience as a Packaging Engineer with expertise in MSI Package Builder, SCCM, App-V, PowerShell, and VBScript.
In-depth knowledge of Windows operating systems and desktop management tools.
Experience with MSIX packaging and deployment.
Strong scripting skills, particularly in VBScript, for automation of packaging processes.
Proficiency in SCCM for software distribution, application deployment, and patch management.
Familiarity with Microsoft Application Virtualization (App-V) for virtualized application delivery.
Excellent problem-solving skills and attention to detail.
Effective communication skills, with the ability to collaborate in a team-oriented environment.

Job Responsibility

Design, create, and test software packages using MSI Package Builder, ensuring compatibility and adherence to organizational standards.
Utilize SCCM and Intune for software distribution, application deployment, and patch management, optimizing the desktop environment.
Implement and manage Microsoft Application Virtualization (App-V) for virtualized application delivery, ensuring seamless integration with end-user systems.
Develop PowerShell scripts to automate and streamline packaging processes, enhancing efficiency and reducing manual efforts.
Collaborate with application owners, IT teams, and stakeholders to gather requirements and understand software deployment needs.
Troubleshoot and resolve issues related to application packaging, working closely with support teams and end-users.
Maintain an updated library of software packages, ensuring compliance with security and compliance standards.
Stay informed about emerging technologies and trends in application packaging, including MSIX and APPX and evaluate their applicability to improve packaging processes.
Evaluates, engineers, tests, recommends, and implements secure infrastructures.
Acts as a resource for system escalation issues.

Fulltime

Server Engineer

The Server Engineer (L2) at NTT DATA is responsible for managing Level 2 technic...

Location

Vietnam , Ha Noi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related fields
2–5 years of experience in Server / System / Infrastructure Operations
Strong hands-on experience with Linux (RHEL/CentOS/Ubuntu) and/or Windows Server
Strong hands-on experience with Virtualization platforms (VMware, Hyper-V, KVM)
Strong hands-on experience with Basic networking (TCP/IP, DNS, DHCP, Firewall concepts)
Experience working in L2 support, NOC, Hotline, or 24x7 operation environment
Comfortable working in fixed shifts including weekends
Solid troubleshooting and analytical skills
Ability to work under pressure and manage multiple incidents
Good communication skills for coordination and escalation

Job Responsibility

Handle L2 incidents and requests escalated from L1 or received directly via Hotline
Analyze and troubleshoot issues related to OS, servers, virtualization, network connectivity, and system services
Perform advanced troubleshooting, log analysis, and root cause analysis (RCA)
Provide resolution or workaround within agreed SLA
escalate to L3/vendor when required
Support installation, configuration, patching, and upgrades of server systems
Operate and maintain Linux and/or Windows Server environments
Operate and maintain Virtualization platforms (VMware / Hyper-V / KVM)
Operate and maintain Backup, restore, and storage systems
Coordinate with Network, Security, Application, and Cloud teams during incident resolution

Fulltime

Senior IT Support Engineer

The Senior IT Support Engineer is the primary on-site IT contact for the US offi...

Location

United States , Suwanee, Georgia

Salary:

Not provided

Mujin

Expiration Date

Until further notice

Requirements

3+ years in IT support / IT operations with hands-on responsibility for end-user computing in a business environment (on-site + remote)
Experience providing L1–L3 support (or L2 with demonstrated L3 escalation capability), including triage, deep troubleshooting, and clear documentation of findings and next steps
Proficiency supporting and troubleshooting macOS and Windows endpoints (provisioning, patching, troubleshooting, and lifecycle support)
Working knowledge of Linux (Debian-based preferred) for basic workstation support and user assistance (e.g., troubleshooting, connectivity, packages, permissions)
Experience with MDM / endpoint management (e.g., SimpleMDM, Jamf, Intune) including device enrollment, compliance, software deployment, and policy enforcement
Experience with Microsoft 365 (basic administration): user management, groups, licensing, and troubleshooting common Office/Teams/Outlook issues
Familiarity with endpoint security tooling (EDR/AV, disk encryption, patch compliance) and following security policies/standards
Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice): prioritization, escalation notes, and meeting SLAs
Ability to create and maintain end-user documentation (how-to guides, onboarding checklists, runbooks, FAQs)
Comfortable handling sensitive/confidential information with discretion and strong judgment

Job Responsibility

Provide L1–L3 IT support for employees: triage requests, troubleshoot complex issues, communicate clearly, and drive tickets to resolution with strong follow-through
Act as the US escalation owner: handle high-impact incidents, coordinate with HQ/global teams, and ensure effective handoffs across time zones
Own day-to-day IT helpdesk operations for the US region: intake, prioritization, SLA adherence, ticket quality, and continuous improvement of workflows and templates
Manage the full employee lifecycle for IT: onboarding, transfers, offboarding, including device provisioning, account setup, access changes, and recovery of assets
Administer identity and access management (IAM) tasks (account provisioning, group/role management, access reviews as assigned), following global standards and approval processes
Provision, manage, and troubleshoot endpoints and mobile devices (Windows/macOS/Linux/IOS as applicable), including imaging, patching, encryption, EDR, VPN, certificates, and secure configuration baselines
Administer and maintain endpoint cloud services and collaboration/SaaS tooling within scope (e.g., MDM, endpoint compliance, device inventory, software deployment), escalating platform-level changes to HQ when required
Partner with the US infrastructure engineer and HQ IT teams to support local office IT infrastructure (network connectivity, printers, conferencing, meeting rooms, ISP coordination) and execute approved changes
Lead incident and escalation management for the US site: initial containment, user communications, coordination of technical resources, post-incident documentation, and follow-up actions
Perform problem management: identify recurring issues, conduct root cause analysis, implement permanent fixes, and reduce ticket volume through automation and standardization

Fulltime

Software Packager

The Software Packager role at NTT DATA involves designing, testing, and deployin...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus
Possess 5/10 years of relevant professional experience or equivalent combination of education/experience.
Proven experience as a Packaging Engineer with expertise in MSI Package Builder, SCCM, App-V, PowerShell, and VBScript.
In-depth knowledge of Windows operating systems and desktop management tools.
Experience with MSIX packaging and deployment.
Strong scripting skills, particularly in VBScript, for automation of packaging processes.
Proficiency in SCCM for software distribution, application deployment, and patch management.
Familiarity with Microsoft Application Virtualization (App-V) for virtualized application delivery.
Excellent problem-solving skills and attention to detail.
Effective communication skills, with the ability to collaborate in a team-oriented environment.

Job Responsibility

Design, create, and test software packages using MSI Package Builder, ensuring compatibility and adherence to organizational standards.
Utilize SCCM and Intune for software distribution, application deployment, and patch management, optimizing the desktop environment.
Implement and manage Microsoft Application Virtualization (App-V) for virtualized application delivery, ensuring seamless integration with end-user systems.
Develop PowerShell scripts to automate and streamline packaging processes, enhancing efficiency and reducing manual efforts.
Collaborate with application owners, IT teams, and stakeholders to gather requirements and understand software deployment needs.
Troubleshoot and resolve issues related to application packaging, working closely with support teams and end-users.
Maintain an updated library of software packages, ensuring compliance with security and compliance standards.
Stay informed about emerging technologies and trends in application packaging, including MSIX and APPX and evaluate their applicability to improve packaging processes.
Evaluates, engineers, tests, recommends, and implements secure infrastructures.
Acts as a resource for system escalation issues.

Senior Java Support Engineer

Wissen Technology is Hiring for Senior Java Support Engineer. We are seeking an ...

Location

India , Mumbai

Salary:

Not provided

Wissen

Expiration Date

Until further notice

Requirements

8+ years of experience in Java development or production support roles
Strong knowledge of Java, Spring / Spring Boot, and RESTful APIs
Experience troubleshooting issues in distributed or microservices-based applications
Strong experience with log analysis and debugging production issues
Experience working with relational databases (SQL, PostgreSQL, MySQL, Oracle)
Familiarity with Linux/Unix environments and command-line troubleshooting
Understanding of application monitoring tools and log aggregation platforms
Experience with Git and CI/CD pipelines

Job Responsibility

Provide Level 3 production support for enterprise applications built using Java-based technologies
Investigate and resolve complex production issues escalated from L1 and L2 support teams
Perform detailed root cause analysis (RCA) and implement permanent fixes where applicable
Work closely with the client’s onsite team in Canada to troubleshoot incidents and coordinate resolutions
Monitor application logs, performance metrics, and system health to proactively detect issues
Debug issues related to application code, APIs, database queries, and integrations
Support application deployments, configuration updates, and production releases
Identify opportunities for automation and operational improvements to reduce recurring incidents
Maintain support documentation, knowledge base articles, and runbooks
Participate in incident management, change management, and problem management processes

Fulltime

System Operations Engineer - L1 Application Support

Wells Fargo

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 05, 2026

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