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The System Field Analysis plays a critical role in driving optimal site performance from "go-live" through to the final customer acceptance stage. Senior Field Analysts serve as the on-site representatives, spearheading efforts to enhance system performance through data-driven insights and strategic problem-solving. Their responsibilities include conducting in-depth system performance analysis, tackling complex operational challenges, and defining and refining processes and procedures. Senior Field Analysts collaborate closely with cross-functional teams to diagnose defects, assess root causes, and develop innovative solutions that optimize system functionality and ensure seamless integration with customer expectations.
Job Responsibility:
Leading bot system performance analysis in support of improving Bot system rate
Identifying and documenting bot system defects to ensure improvement actions
Communicating and collaborating with technical and development teams to develop bot system defect solutions
Enter and update tickets via Jira, stakeholders via email threads, or commentary on Confluence
Interpret data, analyze results using statistical techniques and provide ongoing reports
Driving and maintaining a professional teamwork environment and being an excellent team player while working with various members of the engineering and on-site teams
Requirements:
Bachelor’s Degree in electrical, computer science, software engineering, Automation Engineering or related discipline preferred or equivalent work experience
Minimum one (1) year work experience involving analysis, engineering, or technical system testing desired
Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Basic knowledge of Microsoft Excel, SQL, Windows, Linux, PowerShell, or Python is a plus
robotic automation experience desired
Self-starter individuals ready to take on increased amounts of responsibility in an extremely fast paced role
A willingness to learn a deeper level of knowledge of all aspects of a complex system
Excellent team player, able to work professionally with members of various engineering teams
Ability to work in rapidly changing startup environment
Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols
Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit
Nice to have:
Basic knowledge of Microsoft Excel, SQL, Windows, Linux, PowerShell, or Python is a plus