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The system consultant is responsible for delivering on consulting engagements and for performing Level 2 (L2) support in topics such as deployments, infrastructure, and custom solutions. Additionally, the system consultant is responsible for the creation and maintenance of Knowledgebase articles for customers and Level 1 (L1) Support. Therefore, the system consultant must be a strong communicator (verbal and written) with a proven track record of technical problem solving.
Job Responsibility:
Execute service (L2 support and consulting) activities in a way to ensure that project outputs are being delivered as per the schedule and to the required quality
Provide professional advice to clients via our ticketing system
Work closely with R&D, Project Management, follow-up and trace bug fixes and patches
Identify gaps in existing documentation and knowledge and prepare documentation to fill those gaps
Participate in trainings incl. self-learning, computer based and on the job trainings in order to stay up to date on the latest trends
Carry out on-site visits to follow up on the project progress as needed
Ensure that all quality management related tasks are carried out accurately and in a timely manner
Able to follow a Customer-centric "solution approach"
Advanced level or analytical troubleshooting approach
Experience in multi-cultural environments
Experience in liaising with stakeholders from internal/external through different hierarchic levels (staff new to the product, advanced technical staff, managers)
Technical knowledge and experience in the following areas: ISO/OSI model, TCP/IP protocols
Storage and Server Systems (HP Blade, FSC, NetApp, LUN)
Linux administration
Shell and scripting knowledge
Database and SQL knowledge, SQL scripting
Nice to have:
Good interpersonal skills
Secure and und customer orientated appearance, highly self-motivated and self-dependent