System Engineer Parking

• Provide remote support to customers and ensure their parking systems function reliably
• Process technical requests according to contractually agreed response times (SLA)
• Actively contribute to improving remote resolution time
• Identify optimization potential and support the introduction of new products and solutions
• Work closely with 2nd-level support, field service and partners
• Contribute expertise to installations and upgrades
• Help increase service revenues, reduce travel costs and continuously improve processes

• Higher technical education (HTL, technical apprenticeship or similar)
• Ideally initial experience in technical customer support
• Basic IT knowledge, technical understanding and interest in new technologies
• Excellent communication skills
• Independent and reliable work ethic, high flexibility and team spirit
• Empathy for customers and a solution-oriented approach
• German at native speaker level
• Fluent in spoken and written English (at least C1)

Access to internal and external training for professional and personal development