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Our client is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, their technologies push the boundaries of what’s possible. Our Client’s Optical Communications segment has recently evolved from being a manufacturer of optical fibre and cable, hardware and equipment, to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. They now seek a Systems Engineer for their Multi-Tenant Data Centres. These Clients range from Hyper-Scale Data Centres through Multi-Tenant Data Centres to AI Data Centre customers internationally. As a Systems Engineer for Multi-Data Tenanted Data Centres, you will be responsible for the EMEA region to include Germany, Europe, Middle East and Africa.
Job Responsibility:
From a customer enquiry, you will design the solution and be responsible for the Bill-of-Materials (BOMs) generation process
Conduct thorough BOM verification to ensure accuracy, completeness, and compliance with specifications and within our client’s product portfolio
Advise customers (internal or external) about products and their use in various applications. This includes explaining product benefits and determining detailed part number lists necessary for system solutions to fulfil customer RFQs (Request for Quote)
Collaborate with account managers and customers to address technical inquiries, provide solutions and resolve any discrepancies identified during the BOM verification process
Create datasheets, system design, rack elevation drawings, technical papers and customer responses as needed
Deliver internal and external training, workshops and presentations on our client’s products directly to customers, installers, and distribution partners
Provide pre-sales and after-sales customer support including product recommendation, system design, system installation training, testing, and troubleshooting at customer sites
Provide feedback to development/PLM (product line management) regarding new product evaluation, product improvements and compliance to regional standards and norms
Requirements:
University Engineering Degree as a minimum requirement in a relevant subject to include Telecoms, Electrical Engineering, Materials Science, Process Engineering, Computer Science or equivalent software, engineering or science related subject
At least 2-5 years in Telecom, Data Centre, or ICT (Information & Communications Technology) design and engineering, having worked for either a manufacturer, integrator or contractor company
Strong C1 German and English writing and speaking skills
Data centre or Telecom Network Design knowledge and related proven experience
Demonstrated Technical Support Experience (customer oriented, field solutions, timely responses)
Ability to effectively communicate technical and complex ideas to both highly technical audiences and individuals with limited technical background
Comfortable working in cross-functional team environments and a willingness to collaborate and learn from others
Strong computer skills (Office365, Power point, Word, Excel, Visio) and BlueBeam
Telecom active equipment configuration: Ethernet switches, IP routers, OLT/ONT, etc.
Travel Requirements Up to 25% of the working time, primarily within Europe, but also potentially to the US, or Asia
Nice to have:
Any additional European language (French, Spanish, Italian, etc.)
Relevant industry certifications such as RCDD, DCDC, CDCDP or similar
What we offer:
Attractive & Negotiable Base Salary DOE
Flexible Hybrid Working Model
Continuous Training & Development
Performance Bonus
Recognizing Excellence Award program – additional bonuses for extra work, extra achievement
Job Rad – co-financing bicycle to work
30 vacation days + public holidays
Flexible, mobile work – 3 days from office, 2 days from home
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