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As a System Engineer (m/f/d) you are the central contact person for our customers and ensure that our innovative parking and access systems run smoothly.
Job Responsibility:
Remotely support our customers from within the support team and ensure that their systems function stably and reliably
Process technical requests according to agreed service levels (SLA) and actively contribute to improving response and resolution times
Identify optimization potential in existing installations and support customers in the introduction of new products and solutions
Contribute your technical know-how – especially in the areas of IT, networks or system integration – in close collaboration with Global Technical Support and our partners
Requirements:
Federal Certificate of Competence in Computer Science, similar training or equivalent professional experience
Excellent communication skills and enjoyment of customer contact
Independent, flexible work style and team spirit
Fluent German and good English skills
Experience in the technical or networking field, as well as a good understanding of IT