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System Director, Emergency Services

United States, Springfield · Job Posted May 17, 2026
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Job Description

Join Western Massachusetts’ largest integrated healthcare system, Baystate Health, as the new System Director, Emergency Services!

Job Responsibility

  • Provide enterprise-wide leadership for Emergency Department nursing practice across Baystate Health
  • Support operations at Baystate Medical Center, Baystate Noble Hospital, Baystate Franklin Medical Center, and Baystate Wing Hospital to ensure consistency, reliability, and clinical excellence
  • Serve as the subject matter expert for ED nursing, leading the development and standardization of clinical workflows, care models, and practice standards
  • Drive strategic and operational initiatives that improve throughput, reducing LWBS, enhancing quality, safety, patient experience, and increasing nurse engagement
  • Lead the development and optimization of system dashboards, operational metrics, and enterprise tools (e.g., surge planning, capacity management)
  • Partner closely with regional CNOs, ED physician leadership, and site nurse managers to align local performance improvement efforts with system goals
  • Foster a professional practice environment grounded in evidence-based care, shared governance, and nursing research
  • Represent ED nursing at the executive level, contributing to strategic planning, system committees, and national thought leadership

Requirements

  • RN and Master's degree is required
  • Previous Director level experience is required

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