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Responsible for designing, monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Performs the installation and management of the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs, including Citrix XenApp, Microsoft SCCM, or other application and system management platforms. Understands performance metrics, monitors system performance, and troubleshoots issues related to capacity or other performance issues. The individual will apply platform and software upgrades to production and non-production components to maintain the highest level of availability and performance. Collaborates with other Information Systems colleagues, Information Security Officer, Information Systems Leadership and other stakeholders to identify, develop, implement and support cost-effective and functional information security controls for all aspects of the organization.
Job Responsibility:
Designing, monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems
Installation and management of application deployment platforms (Citrix XenApp, Microsoft SCCM)
Applying platform and software upgrades
Collaborating with Information Systems colleagues, Information Security Officer, Leadership, and stakeholders to identify, develop, implement, and support cost-effective information security controls
Requirements:
Enterprise systems design, technical project leadership, system implementation, operational support, proactive analysis, capacity planning
Installs and manages application deployment platforms (e.g., Citrix XenApp, Microsoft SCCM)
Installs and maintains administrative and monitoring tools for Epic and other systems
Understands performance metrics, monitors system performance, troubleshoots issues
Configures and troubleshoots integrated third-party software and peripherals (document management, voice recognition, scanning, faxing)
Manages logins, access, login behavior, and working environment configuration
Engages in capacity planning
Collaborates with technical teams and Epic for proactive support
Maintains and configures Citrix and VMware servers with automation scripts and Active Directory Group Policy
Designs, installs, and configures anti-virus solutions, backup and recovery, web filtering, network printing, mobile devices, Microsoft Exchange, e-mail filtering, system and network monitoring tools, and other infrastructure applications
Participates in change control process
Maintains and tests business continuity processes
Continued learning and ability to learn/utilize new technology
Excellent organization, planning, analytical, problem-solving, verbal, and written communication skills
Ability to create, understand, and follow processes
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Access, Project, Visio)
Network printer management, user profile management, group policy management and configuration experience preferred
Experience with system and virtualization performance tools (Citrix EdgeSight, Solarwinds, VMware vRealize) preferred
Working knowledge of network protocols (TCP/IP, Active Directory, DHCP, DNS, FTP/SCP, HTTP)
Experience with PowerShell, VBscript, SQL or other scripting tools, and storage technologies (SAN/NAS) a plus
System performance management tuning and Disaster Recovery Planning required
Personal transportation for local travel
Participate in on-call coverage as assigned
Nice to have:
Network printer management, user profile management, group policy management and configuration experience
Experience with system and virtualization performance tools (Citrix EdgeSight, Solarwinds System Application and Network Performance, VMware vRealize)
Experience with PowerShell, VBscript, SQL or other scripting tools, and storage technologies (SAN/NAS)