System Administrator

• Prioritise and manage support tickets, escalating when necessary
• Maintain detailed procedure documentation and quick-reference guides
• Stage, install, configure, upgrade, and maintain physical and virtual servers
• Monitor and resolve issues across platforms such as Hyper-V, Servers, SAN/NAS, and Applications
• Manage and execute change requests as part of formal change control
• Participate in an on-call rotation for urgent after-hours issues
• Contribute to infrastructure design, including storage, data centre, and network environments
• Support websites and applications, including performance monitoring and fault resolution
• Implement and maintain security measures (e.g., firewalls, encryption, compliance)
• Drive continuous improvement by reviewing and enhancing operations
• Stay current with best practices and emerging technologies through training and certifications

• 4+ years of experience as a Systems Administrator (or equivalent)
• Strong background in Windows Server, Active Directory, and SQL troubleshooting
• Hands-on experience with Hyper-V virtualisation (including clustering)
• Knowledge of SAN administration, Veeam backups, WSUS, and Certificate Management
• Experience with scripting and automation (PowerShell preferred)
• Networking skills, with good understanding of switch configuration and firewall rule sets
• Excellent communication skills (written and verbal, in English)
• Detail-oriented, organised, and adaptable to a fast-paced environment

Familiarity with Barracuda platform, Cisco ASA firewalls, and PCI-DSS