System Administrator Jobs

Ocean Blue Solutions

Location:
United States, Harrisburg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Management of agency documents used in support of EDC hosted applications and services in Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud and Secondary Data Center (SDC)
Provides customer support for the creation, verification, and ongoing updates of all EDC hosted application documents
Creates and maintains technical contact resource lists
Acts as a Service Coordinator/Liaison between the OA,ETSO and all other commonwealth entities
Conducts meetings and creates correspondence, prepares reports, and speaks publicly or internally to gather or give information, resolve complaints, eliminate program barriers, and engender support for operational objectives and activities
Participates in detailed requirement and data gathering sessions with customers for the purposes of integration with EDC services
Verifies technical requirements adhere to best IT practices and are consistence with EDC standards and security policies
Confirms requirements follow EDC standards for efficient use of resources
Authors solution proposal documents which include all required hardware, software and services, calculations of all associated costs and a detailed written description of the transition plan based on the requirements provided to EDC
Transforms customer requirements into technical specifications such as server and storage sizing, licensing requirements, and support level details
Creates Service Requests for future technical change management in Service Now
Maintains current knowledge of enterprise policies and procedures including IT Bulletins, Management Directives, CISO security recommendations and EDC practices in order to ensure service offerings are in compliance with established policies
Creates Requirement Gathering Meetings with required staff based on technical needs
Manages, tracks, and documents solution proposal progress and approvals
Works closely with Delivery Center, board, and commission staff to assure proposals have all required approvals
Assigns work to Managed Services Manager for deployments and verifies work completion
Prepares status reports on a periodic basis showing proposals sent, received approved and costs
Generates reports and advises on technology improvements that would enhance or improve operations
Prepares metrics determining average request timelines for process improvement and capacity reports for the CTO
Participates in ongoing process improvement project to automate & streamline the Service Request process
Acts as the Subject Matter Expert for the Service Request/Solution Proposal process
Provides consultative services to agencies seeking ETSO costing information for future budget preparations

Requirements:

Understanding of hosted application environments: Managed Services (MS)
Managed Services Lite (MSL)
Co-location (Colo)
Cloud services
Secondary Data Center (SDC)
Knowledge of server, storage, and licensing sizing
Familiarity with IT infrastructure concepts
Proficiency in ServiceNow or similar ITSM tools
Experience drafting solution proposals including hardware/software/service configurations and cost models
Strong skills in authoring technical and business documentation
Preparing and maintaining status reports
Creating technical contact resource lists
Developing and presenting metrics and cost analysis reports
Experience transforming business requirements into technical specifications
Ability to track and document proposal approvals and deployment progress
Customer-facing roles involving requirements gathering and technical consultation
Liaison or service coordination between IT organizations and clients
Experience conducting and documenting: Infrastructure sizing and analysis
Migration or integration timelines
Cost estimations
Risk/compliance assessments
Leading or participating in process improvement projects
Managing change management requests in an enterprise environment

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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System Administrator

Ocean Blue Solutions

Location:United States, Harrisburg

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

Location:
United States, Harrisburg

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 11, 2025