System Administrator

As a Systems Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities, and you may also perform basic troubleshooting for RSA Token requests, gather information regarding RSA Token problems for escalation to the next level, maintain, hand out, and take returns of RSA tokens from users at each distribution site, and interact effectively, courteously, and directly with the technical teams to accurately report technical issues. You may also read, write, and maintain standard operating procedures and technical documentation, produce and/or contribute to IT knowledge articles, and provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing.