System Administrator, Robert Half

Robert Half

Location:
United States, Cookeville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced System Administrator to join our team in Cookeville, Tennessee. This long-term contract position focuses on application-level support for the Licensure and Regulation System and Zendesk, ensuring seamless functionality and workflow optimization. The ideal candidate will possess strong technical expertise and a proactive approach to resolving system issues and implementing efficient solutions.

Job Responsibility:

Provide application-level support for the Licensure and Regulation System and Zendesk, including configuration, ticket resolution, and workflow improvements
Process change requests efficiently and ensure timely resolution of assigned tasks within established deadlines
Collaborate with cross-functional teams, including trainers, QA personnel, and application coordinators, to optimize system workflows and processes
Maintain detailed documentation of system changes, user permissions, and workflow updates using tools such as SharePoint
Troubleshoot and resolve system-related inquiries while maintaining high standards of customer service
Configure and modify system settings to meet user requirements and organizational needs
Track and log system changes, ensuring compliance with regulatory and licensing requirements
Provide clear and precise communication to users regarding system updates, ticket status, and resolutions
Follow established IT support workflows and methodologies to ensure consistent and efficient ticket management
Monitor and address help desk tickets promptly, ensuring all communications are documented and resolved within specified timeframes

Requirements:

Proven experience in application-level system administration, preferably with platforms like Zendesk, ServiceNow, or similar systems
Strong understanding of licensing and regulatory processes within healthcare or government agencies
Excellent communication and customer service skills to effectively assist users and resolve inquiries
Ability to document system changes and maintain organized logs using tools such as SharePoint
Proficiency in configuring system settings, user permissions, and automated workflows
Familiarity with IT support workflows and troubleshooting best practices
Collaborative mindset with experience working across multiple teams to achieve system optimization
Strong attention to detail and ability to adhere to deadlines for ticket resolution and change requests

What we offer:

Access to top jobs
Competitive compensation and benefits
Free online training
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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System Administrator