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Provides comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role is responsible for managing IT system infrastructure and associated processes, ensuring reliable day-to-day operations across client, server, storage, network, and mobile environments. The position supports Tier 1 (Help Desk) and Tier 2 (Escalation) activities, system optimization, and secure system operations, with a strong emphasis on Linux administration, Security Technical Enforcement (STE), and System Security Plan (SSP) compliance, including vulnerability (CVE) response.
Job Responsibility:
Provide support for the implementation, troubleshooting, and maintenance of IT systems
Manage daily configuration, operation, monitoring, and problem resolution for IT infrastructure, including client/server, storage, network, and mobile devices
Perform Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
Assist users with accessing and effectively using IT systems
Escalate issues as required and communicate system status, analysis, and resolution updates to agency management and internal customers
Provide detailed analysis and feedback for escalated trouble tickets
Support dispatch systems and resolve associated hardware and software issues through to completion
Configure, manage, and maintain UNIX/Linux and Windows operating systems, including OS installation, patching, troubleshooting, and performance tuning
Maintain system integrity and configure network components
implement OS enhancements to improve system reliability and performance
Optimize system operations and resource utilization
conduct capacity analysis and planning
Analyze and resolve complex problems involving server hardware, applications, and software integration
Support the design of systems, mission architectures, and associated hardware
Apply working knowledge of system administration interdependencies within a Service-Oriented Architecture (SOA)
Coordinate and respond to all System Security Plan (SSP) requirements, including remediation of CVEs
Demonstrate deep troubleshooting expertise and strong operational discipline in secure environments
Requirements:
Fifteen (15) years of experience as a System Administrator (SA) on programs and contracts of similar scope, type, and complexity
Bachelor's degree in a technical discipline from an accredited college or university is required
five (5) additional years of SA experience may be substituted in lieu of a degree
DoD 8570 compliance with Information Assurance Technical (IAT) Level I or higher
Extremely proficient in Linux system administration
Strong understanding of and experience implementing and managing all aspects of Security Technical Enforcement (STE)
U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph
What we offer:
Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team