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System Administrator Level 2

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Columbia Technology Partners

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Location:
United States , Annapolis Junction

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remain involved in the resolution process. Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.

Job Responsibility:

  • Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process
  • Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in troubleshooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Requirements:

  • Ten (10) years experience as a SA on programs and contracts of similar scope, type, and complexity is required
  • Bachelor's degree in a technical discipline from an accredited college or university is required
  • In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted
  • U.S. Citizenship is required for all applicants
  • All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
  • Employment is contingent upon successful completion of a security background investigation and polygraph
  • DOD 8570 Certification
  • This position requires an active Security Clearance with appropriate Polygraph
What we offer:
  • Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
  • Vision + Dental: Both free to you + paid in full by CTP
  • Retirement: 401k - 6% company contribution
  • PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided
  • Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
  • Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
  • Profit Sharing Bonus: End of year cash gets added to your bottom-line
  • Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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