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foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany.
Job Responsibility:
Provide an amazing customer support experience
Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc)
Handle customer requests with Jira, Slack, and Mail
Receive and respond to incoming IT support requests via email and slack
Interface and coordinate with other departments and take part in cross-functional projects
Document and maintain system administration procedures and policies
Requirements:
High ability to work independently and as part of a team
Analytical, detail-oriented, and creative problem-solving skills
Proactive mindset and drive to find and address the root causes
High service orientation and ability to see the customer's perspective
Good English knowledge
Completed degree in Computer Science, vocational training in Computer sciences or equivalent
Minimum 1 to 3 years of experience in System Administration and IT Tech Support
Active Directory, AzureAD, Google Suite, and Slack user management knowledge
Nice to have:
Experience working in an International Agile Environment
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team