System Administrator, CRM Job at Gonzaga University (Spokane)

Job Description

The Salesforce Administrator supports implementation and maintenance of Salesforce solutions across Gonzaga’s diverse schools and business units. This position serves as a change agent and value-creator, aligning Salesforce solutions with business strategies via needs assessment, analysis, documentation, clear communication, and ongoing support. The CRM Administrator works closely with Student Affairs, Academic Success, University Marketing & Communications, and Advancement/Development teams to align technology solutions in a shared CRM environment. The CRM Administrator role is primarily responsible for the design, maintenance, and implementation of requirements defined by campus stakeholders, IT Business Analysts, and the CRM Product Manager. The CRM Administrator will work with a cross-functional team team to design, implement, and support Gonzaga’s Salesforce Education Cloud environment (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CRM Analytics, and Data Cloud).

Job Responsibility

Application Administration: Salesforce configuration changes
User Support: Serves as primary responder to user support tickets
Serves as knowledge source for end users
Partner with other IT CRM resources to manage and maintain all aspects of user access and licenses
Research and develop alternative solutions
identify and document current operation procedures
Data Management: Ensure compliance with University data security standards
Ensures data integrity
Performs data import request from business users
Conducts and monitors daily deduplication process
Environment Management: Validates business purpose and deploy change sets from Test org to Production org
Performs software installations and upgrades
Schedules installations and upgrades
Assists with Cloud-based deployments
Serve as back-up in deployment of enhancements and new features through Salesforce DevOps Center
Supports and participates in governance and overall administration of university Salesforce orgs
20% - Fosters collaborative support among other application administrators and developers, and coordinates/documents problem resolutions
Collaboration: Build and maintain robust, collaborative relationships with cross-functional teams and university stakeholders
Serve as application advisor to academic and administrative users
Proactively engages campus community members
In collaboration with Business Analysts, advocate for university departments
Additional Duties as Assigned by the Department

Requirements

Bachelor's Degree in Computer Science, or technology-related field
1 year of related experience
Certified Salesforce Administrator
Self-motivation and ability to work independently with limited guidance and supervision
Ability to work collaboratively with Strategy and Solutions team to identify the best solution to meet the needs of the customer
Excellent customer service and communication skills. Ability to communicate with various levels of users to understand to problem.
Able to manage time and priorities effectively, including being able to handle heavy workloads with limited supervision
Willingness to adapt and learn new technologies as determined by Gonzaga University leadership (CRM, ECM, CMS, etc.).
Ability to prepare written proposals, user manuals, and reports.
Knowledge of information security and systems administration.
Ability to support IT Core Values by focusing on continual improvement, believing in our team, learning from mistakes, being honest and accountable for actions.
Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.

Nice to have

Trailhead Ranger Status and completion of Super Badges
Certifications: Salesforce Advanced Administrator, Salesforce Platform App Builder, ITIL Foundation Certificate in IT Service Management
Experience with Extract Transform Load (ETL) tools such as Workato, Boomi, Mulesoft, Talend, or Informatica.
DevOps/release management experience
Ability to support and troubleshoot applications in a multi-vendor environment with limited supervision.
Experience working in a university environment
Knowledge and experience in extracting data from end-user reporting tools (SQL, HTML, Salesforce.com).
Experience with version control systems such as git.
Understanding of basic triggers/Apex code knowledge
Ability to comfortably translate technical information into layman’s terms, clearly explaining design options and their potential impact to varying levels of stakeholders from student to CIO.
Familiarity with standard IT project management processes (e.g., Proposals, Charters, Workplans, etc.) and ability to contribute to project planning regarding individual project complexity, scope, and level of effort.
Capable of prioritizing and meeting deadlines for wide-ranging technical projects.
Experience and sensitivity in working with people of diverse backgrounds and cultures. Ability to engage and integrate culturally responsive practices and knowledge in their work.

What we offer

comprehensive total rewards package
competitive benefits package

Gonzaga University - All Job Offers

Select Country

System Administrator, CRM

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

System Administrator, CRM

Crm Administrator / Crm Techno-Functional Analyst

NetSuite System Administrator

NetSuite System Administrator

NetSuite System Administrator

NetSuite System Administrator

Sales Support & CRM Administrator

Sales Support & CRM Administrator

Sales Support and CRM Administrator

Our AI answers in your language