System Administrator, CRM

The Salesforce Administrator supports implementation and maintenance of Salesforce solutions across Gonzaga’s diverse schools and business units. This position serves as a change agent and value-creator, aligning Salesforce solutions with business strategies via needs assessment, analysis, documentation, clear communication, and ongoing support. The CRM Administrator works closely with Student Affairs, Academic Success, University Marketing & Communications, and Advancement/Development teams to align technology solutions in a shared CRM environment. The CRM Administrator role is primarily responsible for the design, maintenance, and implementation of requirements defined by campus stakeholders, IT Business Analysts, and the CRM Product Manager. The CRM Administrator will work with a cross-functional team team to design, implement, and support Gonzaga’s Salesforce Education Cloud environment (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CRM Analytics, and Data Cloud).