System Administrator 2

The Level 2 System Administrator provides comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role is responsible for managing IT system infrastructure and supporting day-to-day operations across client/server, storage, network, mobile, and database environments. The administrator delivers Tier 1 (Help Desk) and Tier 2 (Escalation) support, ensures system reliability, performance, and availability, and communicates system status and resolution updates to agency management and internal customers. Responsibilities also include configuring and managing UNIX and Windows operating systems, supporting dispatch systems and associated hardware, and assisting with basic database administration tasks to ensure data integrity and system performance.