System Administrator 2

• Provide implementation, troubleshooting, and maintenance support for IT systems
• Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Manage daily configuration, operation, monitoring, and maintenance of IT systems
• Support client/server, storage, network, mobile device, and database environments
• Assist users with accessing and effectively using IT systems and applications
• Monitor system and database performance, optimize operations, and manage resource utilization
• Perform system and database capacity analysis and planning
• Provide in-depth troubleshooting for complex IT and database-related issues
• Support escalation processes and communicate system status to agency management and internal customers
• Provide detailed analysis and feedback for escalated trouble tickets
• Support dispatch systems and related hardware issues through resolution
• Configure, manage, and maintain UNIX and Windows operating systems
• Install, load, and troubleshoot operating system software
• Maintain system integrity and configure network components
• Implement operating system enhancements to improve reliability and performance
• Provide support for database systems, including basic administration tasks such as monitoring, backup coordination, user access support, and troubleshooting database-related issues

• Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity
• Bachelor's degree in a technical discipline from an accredited college or university
• Five (5) additional years of System Administrator experience may be substituted in lieu of a bachelor's degree
• U.S. Citizenship is required for all applicants
• DOD 8570 Certification
• This position requires an active Security Clearance with appropriate Polygraph

Experience supporting database environments (e.g., assisting with monitoring, backups, performance troubleshooting, and user access) is desired

• Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
• Vision + Dental: Both free to you + paid in full by CTP
• Retirement: 401k - 6% company contribution
• PTO + Leave: Offering customizable leave plans
• Jury Duty, Bereavement + Military Leave provided
• Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
• Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
• Profit Sharing Bonus: End of year cash gets added to your bottom-line
• Referral Bonus Program: Our bonuses range from $7,000-$20,000, if your referral joins the team