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We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.
Job Responsibility
Provide assistance to end users in accessing and using IT systems
Answer Help desk phone calls
triage initial phone calls providing support and determine when escalation is required
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
document troubleshooting steps prior to completing ticket and or escalating to next level of support
Monitor Enterprise system status for problems such as network outages and or degraded services
provide initial troubleshoot notify proper Sr. Level administrators when required
Support daily operations to include monitoring and reviewing system logs
Support configuration and management of Windows operating systems and install/load operating system software
Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards
Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations)
Support installation, configuration, and maintenance of 3rd party applications
Performs root cause analysis on significant issues at appropriate level of support
Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology
Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences
Perform all duties under direct supervision
Requirements
BS degree and 0+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Demonstrated understanding of Windows patching and vulnerability remediation
Basic knowledge of large-scale networking, VLANS and routing
Requires reliable attendance at customer site during work hours required by customer
Requires the ability to work flexible shifts that include nights, weekends, holidays and on-call as needed
Requires minimum of IAT Level II certification (e.g., Security+)
Demonstrated background working with multidisciplinary teams
Demonstrated time management and organization skills to meet deadlines and quality objectives
Able to use MS Excel, Word, Visio, and PowerPoint
Up to 10% annual, CONUS and OCONUS locations
Exposure to computer screens for an extended period of time
Sitting for extended periods of time
Reach by extending hands or arms in any direction
Have finger dexterity in order to manipulate objects with fingers rather than whole arms, for example, using a keyboard
Listen to and understand information and ideas presented through spoken words and sentences
Communicate information and ideas in speaking so others will understand
Read and understand information and ideas presented in writing
Apply general rules to specific problems to produce answers that make sense
Identify and understand the speech of another person
What we offer
A collaborative team inspired by the way engineering and innovation enhance customer outcomes
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
Investment in your skills and expertise through a combination of professional and technical training programs
Open and transparent communication with senior leadership as well as local office management
Medical, dental, vision, life, and disability insurance