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System Administrator 1

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RealmOne

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Location:
United States , Central Maryland

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

125000.00 - 175000.00 USD / Year
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Job Description:

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Job Responsibility:

  • Provide support for implementation, troubleshooting and maintenance of information Technology (IT) systems
  • Manages IT system infrastructure and any processes related to these systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts
  • Provide configuration management, implementation, and sustainment of compliance with applicable system security controls
  • Perform periodic vulnerability scans of systems
  • Implement IAVA security patches and insure patch status is recorded in appropriate systems of record
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning

Requirements:

  • Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree
  • Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
  • Two (2) years of experience with Service Management (ITSM) is required
  • One (1) year of experience with ServiceNow Technology platform is required. (An additional two (2) years of experience may be substituted for the ServiceNow platform experience.)
  • Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification
  • Position requires active Security Clearance with appropriate Polygraph
What we offer:
  • Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums
  • Tax-advantaged health savings account available with generous employer contribution
  • Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
  • Retirement + Savings: 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!)
  • Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
  • Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance
  • Paid parental leave – Annual swag drops – Flexible work schedules - Generous referral bonus program – Employee appreciation + family-friendly corporate events

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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