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Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Job Responsibility:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
Manages IT system infrastructure and any processes related to these systems
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Requirements:
Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree
U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph
Nice to have:
Automation using Ansible, Python, and BASH
CI/CD Continuous Integration/Continuous Delivery
Containerization with Kubernetes, Docker, Ansible, Swarm
Git repository management
Knowledge of configuring and managing both Windows and Linux DHCP and DNS servers and clients
Proficient in Linux distributions such as RHEL, CentOS, Ubuntu, and Debian. Knowledge of Linux systems processes, file systems, networking and offline repository configurations
Familiarity with cloud-native technologies such as cloud providers (AWS, Azure, GCP), container registries (Docker Hub, Google Container Registry), and cloud-based logging and monitoring tools (e.g., ELK Stack, Prometheus)
Experience with automation tools such as SaltStack, Puppet, or Chef
Familiarization, management, and deployments with common hypervisors such as VMware, proxmox, or openstack
What we offer:
Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team