System Admin

Description of Duties: • Able to coordinate, communicate, document, track progress and status on initiatives. • Familiarization with project management concepts • Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards. • Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades. • Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies. • Coordinates IT asset replacements, upgrades, and enhancements schedules. • Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes. • Responds to Service Desk tickets requiring Level 2 asset management attention. • Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field. • Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues. • Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports. • Create documentation for technical staff and end user. • Image and configure laptop and desktop hardware. • Create objects in SCCM and AD for devices needing to be imaged • Post image AD OU verification • Verify drivers are correct • Test images for accuracy on new hardware • Manual bios changes • Update documentation changes during imaging process-submit to Systems Management Supervisor for approval • Familiar with video conferencing platforms, conference room VC setups, troubleshooting.