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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

System Admin (OS Admin)- L3

India, Bangalore · Job Posted October 01, 2025
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Job Description

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, performance optimization, and automation. Own escalations from L2, ensure high availability, and drive process improvement.

Job Responsibility

  • Lead the delivery outcomes for designated Accounts
  • Lead, Own and Drive all Major incidents End-End and providing the RCAs
  • Conduct / Participate regular customer meetings and provide regular status updates
  • Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
  • Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
  • Act as the primary point of contact for all Linux technology inquiries and engagements
  • Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
  • Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
  • Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
  • Identify and lead the execution of process improvement initiatives
  • Participate and represent technology in transition and pursuit activities
  • Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition
  • Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Becoming a trusted advisor inside and outside the team/technology area

Requirements

  • 8+ year of experience in Ubuntu/Linux operations
  • Strong troubleshooting of Ubuntu with KVM
  • Proficiency in KVM advanced ops (networking, storage, migration, tuning)
  • Experience on Bash/Python scripting
  • ITIL (Incident, Problem, Change Management)
  • Bachelor’s degree in engineering (or Equivalent)
  • Linux certifications (RHCSA / RHCE)
  • Strong Knowledge in Linux – Ubuntu
  • Strong understanding on Virtualization platform – KVM
  • Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation
  • Knowledge on Other technologies and converged solutions like Compute, VMware & Cloud
  • Knowledge on Automation / Dev Ops practices
  • Install and set up Linux systems and servers
  • Configure specific applications in concordance with run book requirements
  • Perform routine system maintenance and resolve server-side issues as they arise
  • Perform OS patching, upgrades and migrations
  • Virtualization: advanced KVM management – networking, live migration, performance tuning, troubleshooting libvirt/qemu issues
  • Advanced storage: LVM tuning, multipath, iSCSI, SAN integration
  • Networking: VLANs, bonding, advanced routing, proxy troubleshooting
  • Install and maintain agents on servers for centralized monitoring and management
  • Maintain inventory updates of system in centralized inventory and management systems
  • Update documentation on current environment
  • Experience with Ansible or similar tools is desired
  • Manage and maintain currently supported and subsequent Linux based Operating Systems (OS) on physical and virtual operating environments
  • Providing technical oversight and consultation services
  • Utilize Linux scripting (BASH, Python, etc.) to optimize and automate system administrator tasks
  • Provide technical support for disaster recovery efforts (actual or simulated)
  • Work with and manage Incident Management tickets within help desk ticketing system
  • Perform back-up/recovery functions for Linux server environments
  • Apply security hardening (CIS, STIG, ISO standards)

Nice to have

  • Knowledge on containerization (Docker, Kubernetes)
  • Cloud integration knowledge (AWS, Azure)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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