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Bemana is searching for a Switchgear Field Service Technician to join the team of a rapidly growing electrical equipment manufacturer. You will be responsible for inspecting and installing equipment, working with contractors on-site for successful installation of equipment and reporting on project status. Maintain, troubleshoot, and repair customer’s equipment as required. Perform in-house testing and documentation. This role requires 65-85% travel within MN with some travel throughout the US and internationally.
Job Responsibility:
Installation and troubleshooting of low and medium voltage switchgear, ATS’s, circuit breakers, protective relays, and control systems
Provide technical support for field startups, warranty claims and maintenance contracts
Troubleshoot and assist in configuration of control systems utilizing PLC/HMI control platform
Travel (occasionally overnight and off-hours) as required to support installation, start up, and maintenance of equipment
Perform product testing and test results reporting
Assist with redline drawing updates
Develops and maintains effective working relationships with manufacturers and vendor representatives
Resolve customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction
Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers
Stays current with product updates and code changes
Develops and delivers training on client applications
Requirements:
3+ years’ experience in Field Service role/Electrical equipment testing
Experience with programming PLCs and HMIs
Understanding of 3-phase power systems is preferred
Training in electrical theory and technologies
Understanding of low voltage and/or medium voltage electrical equipment is preferred
Diesel Power generation related controls and experience, including parallel systems
Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing
Reading schematics and blueprints for power control, automation, and customer technical support