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Switchboard operator

JLL

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will be part of a the JLL CRE Workplace Team, working on the customer focused switchboard, servicing multiple lines of business within JLL UK. You will work within a back-office team, based in Birmingham but handling enquiries for the whole of the UK. This role is focused on the client journey and smooth handling of telephone enquiries. A call typically lasts between 10 seconds to 1 minute, with a volume of 150 calls per day. This is an on-site and full-time role, working for 40 hours a week between the hours of 8:30am to 5:30pm, Monday to Friday.

Job Responsibility:

Primary Task, the answering of all inbound calls, and appropriate qualification and distribution
Answering inbound calls on behalf of multiple JLL departments: Establishing the nature of the call, Qualifying the caller to the extent defined by the relevant department, Establishing the key information points from the caller, Loading that caller and all information onto CRM software, and Passing the lead on to the relevant department

Requirements:

Positive, proactive attitude
Highly resilient
Hard working
Experience of telephone-based contact centre work is required
Excellent customer service skills
Excellent verbal and written communication skills
Adequate knowledge on Microsoft Office applications
A high degree of integrity, suitable to the JLL brand, is required

Nice to have:

Experience within the property industry is desirable, but not required

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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