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Switchboard Operator

sheffieldchildrens.nhs.uk Logo

Sheffield Children's NHS Foundation Trust

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Location:
United Kingdom , Sheffield

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

We are looking for motivated individuals to join our Switchboard team, providing a professional and responsive service to the Trust. In this role, you will handle all incoming switchboard calls and support members of the public in reaching the appropriate departments. You will also play a key part in the daily management of central emergency systems, including fire and cardiac arrest monitoring consoles.

Job Responsibility:

  • Handle all incoming switchboard calls
  • Support members of the public in reaching the appropriate departments
  • Play a key part in the daily management of central emergency systems, including fire and cardiac arrest monitoring consoles
  • Facilitate the contact between staff and patients
  • Maintain relevant documentation of incident
  • Work in a calm and competent manner in very stressful and chaotic situations whilst continuing to provide a switchboard service
  • Maintain switchboard function 24 hours a day
  • Night operation includes monitoring and authorising access to the Trust via the ED doors

Requirements:

  • Competent school qualifications in English, Maths
  • Answering telephone calls and communicating with the public
  • Using computers
  • Able to maintain records neatly and precisely
  • Able to prioritise workload and manage time effectively
  • Ability to communicate effectively with all types of individual
  • Able to deal with difficult and aggressive people
  • Able to remain calm and perform duties under stress
  • Approachable and friendly personality
  • Patient and understanding
  • Able to work alone for considerable periods of time
  • Able to work flexibly at times convenient to the service
  • Able to cover shifts at short notice

Nice to have:

  • Experience in working on a digital switchboard or equivalent
  • Sense of humour
What we offer:
  • Generous annual leave and pension schemes
  • Health and wellbeing programmes
  • Exclusive discounts

Additional Information:

Job Posted:
March 25, 2026

Expiration:
March 30, 2026

Employment Type:
Parttime
Work Type:
On-site work
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