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Switchboard operator

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MUSC Health

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Location:
United States , Columbia

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Operates entire Telecommunications System PBX switchboard which includes paging of personnel and physicians, paging appropriate emergency codes and notifying personnel. Answers incoming calls. Places outgoing calls as needed. Announces the ending of visiting hours. Operates portable paging equipment when contact is made by security staff. Announces fire drills, actual fire alarms, disaster drills and actual disasters when required. Establishes a positive contact with the public by communicating precise information to families and visitors.

Job Responsibility:

  • Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution
  • Resolves mostly routine and some non-routine, more complex problems
  • Communicates solutions or requested information to the customer
  • Analyzes a customer's service needs and refers to other service or technical departments for follow up
  • Uses a customer relationship application or database to record activities and research product information
  • Operates entire Telecommunications System PBX switchboard
  • Pages personnel and physicians
  • Pages appropriate emergency codes and notifying personnel
  • Answers incoming calls
  • Places outgoing calls as needed
  • Announces the ending of visiting hours
  • Operates portable paging equipment when contact is made by security staff
  • Announces fire drills, actual fire alarms, disaster drills and actual disasters
  • Establishes a positive contact with the public by communicating precise information to families and visitors

Requirements:

  • High School Degree or Equivalent
  • 0-6 months work experience (minimum training)
  • 1 year work experience (additional requirement)
  • Ability to perform job functions while standing, sitting, and walking
  • Ability to work indoors
  • Ability to fully use both hands/arms
  • Ability to maintain 20/40 vision, corrected
  • Ability to see and recognize objects close at hand or at a distance
  • Ability to match or discriminate between colors
  • Ability to maintain hearing acuity, with correction
  • Ability to perform gross motor functions with frequent fine motor movements
  • Ability to work in a latex safe environment
  • Ability to lift and carry 15 lbs. unassisted

Additional Information:

Job Posted:
April 22, 2026

Employment Type:
Parttime
Work Type:
On-site work
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