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Switchboard Operator

austin.org.au Logo

Austin Health

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Location:
Australia , Melbourne

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Switchboard Operator role within the Switchboard Services team, part of the Information & Services Directorate, serving as the health service's first point of contact with the public. The team manages the switchboard and reception desk at the main entrance of Austin Hospital and supports patients accessing the Patient Portal.

Job Responsibility:

  • Answer, screen and appropriately prioritise all telephone calls and enquiries, including responding to patient enquiries via phone and email regarding access, navigation, and use of Patient Portal and providing clear, empathetic, and accurate information to support their digital experience
  • Action emergency procedures, initiate emergency paging, and make public address announcements when necessary
  • Maintain and update the Switchboard contact database and review & action emails related to out-of-hours rosters
  • Provide shift coverage as per the 24/7 roster requirements, work on the switchboard and reception desk, and ensure flexibility and punctuality
  • Communicate effectively with the team, assist with training new staff, ensure patient confidentiality, and promote a supportive working environment

Requirements:

  • Excellent communication skills
  • Patient focus approach to service delivery
  • Excellent computer skills
  • Flexible and responsible attitude
What we offer:
  • Greater take-home pay through generous salary packaging
  • A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
  • Mentoring and career development opportunities
  • Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Additional Information:

Job Posted:
January 26, 2026

Expiration:
February 08, 2026

Employment Type:
Parttime
Work Type:
On-site work
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